Healthcare Customer Care Coordinator-Project Based (100% Remote Alabama)
Join arenaflex's Dynamic Team and Revolutionize Customer Experience
Are you a passionate and empathetic individual with a knack for delivering exceptional customer care? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a leading provider of customer experience solutions, as a Project-Based Customer Service - Healthcare Prescription Benefits Specialist.
About arenaflex
At arenaflex, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. With a global network of contact centers and a team of over 11,000 employees, we partner with top companies around the world to deliver customer care services that exceed expectations.
The Role
As a Project-Based Customer Service - Healthcare Prescription Benefits Specialist, you will play a critical role in supporting US-based customers with their prescription benefits questions and concerns. You will be the face of arenaflex, providing exceptional customer care and ensuring that our clients' customers receive the best possible experience. Your passion for learning, empathy, and care for each person you speak with will make a significant impact on the lives of others.
Responsibilities
* Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits.
- Provide information about their insurance coverage, what is included in the customer's benefit plan, addressing copays, and assisting with coverage determination.
- Handle prescription refills, order status updates, and tracking.
- Educate customers on online self-service for updates and help troubleshoot these self-services.
- Empathize and resolve concerns to simplify the customer's healthcare experience.
- Navigate through multiple computer applications with speed & accuracy.
- Adapt to learn new call types when business needs change & flex support in those areas.
Work at Home Requirements
* High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment such as the PC, mouse, keyboard, etc. to use on your network)
- Dedicated, quiet, & secured workspace with no distractions
- A USB Wired headset with noise canceling microphone.
Additional Requirements
* 18+ years old & high school diploma/GED
- Entry-level position with a minimum of 6 months customer service experience
- Customer focused personality & desire to help people.
- Professional positive attitude & courteous telephone etiquette
- Full-Time schedule availability to meet business needs (Includes evenings and weekends)
- Willing to submit a drug test and background check.
Benefits & Perks
* $14-$15 per hour + overtime during peak needs
- Access Up To 50% Of Your Pay Immediately After Your Shift
- Paid, Virtual Training
- Remote Work Environment
- Opportunity for Professional Development
Why Join arenaflex?
* Be part of a dynamic team that is revolutionizing customer experience
- Enjoy a remote work environment with flexibility and autonomy
- Develop your skills and career with our comprehensive training and development programs
- Make a real impact on the lives of others through exceptional customer care
- Enjoy a competitive compensation package with opportunities for overtime and bonuses
How to Apply
If you are a motivated and empathetic individual with a passion for delivering exceptional customer care, we invite you to apply for this exciting opportunity. Please submit your application through our website, and our talent acquisition team will be in touch to discuss your qualifications further. Apply Now!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Important Notice
arenaflex recruiting correspondence will always come from a talent acquisition representative with an official @arenaflex email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected] Apply for this job