Experienced Customer Service & Sales Representative - Hybrid

Join arenaflex, a global leader in communications and technology, as a Customer Service & Sales Representative in our hybrid role. This opportunity combines the best of both worlds, allowing you to work from home 1-2 days a week and in our San Antonio, Texas location 3-4 days a week. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer and driving sales growth.

About arenaflex

arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses around the world. With a rich history of innovation, we've established ourselves as a trusted partner for individuals and organizations seeking cutting-edge solutions. Our commitment to customer satisfaction, employee growth, and community involvement sets us apart as a leader in the industry.

Your Impact

As a Premier Service Consultant, you'll be the voice of arenaflex, providing exceptional customer service and driving sales growth through consultative approaches. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices. Additionally, you'll address existing customer needs, including billing and payment, plan changes, upgrades, and technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.

Key Responsibilities

* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers.

• Work in a fast-paced, inbound contact environment handling a high volume of calls, chats, emails, or other types of customer interactions.
• Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records.
• Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services.
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues spanning multiple networks, such as Internet, voice, and data services.
• Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service.

What You Can Look Forward To

* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant.

• Competitive hourly rate of $16.16 - $17.41, plus up to $12,000 in commissions yearly if all sales goals are met.
• Amazing perks and benefits, including:

+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short-term and long-term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone

Requirements

* Call center or customer service experience.

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
• WFH Requirements:

+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

Career Growth Opportunities

* Career possibilities are limitless with arenaflex. You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

• If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today!

Equal Employment Opportunity

arenaflex is an equal employment opportunity (EEO) employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

Apply Now

Ready to join arenaflex as a Customer Service & Sales Representative? Apply today and take the first step towards a rewarding career with a global leader in communications and technology. Apply for this job