Experienced Part-Time Database Researcher & Customer Service Representative – Supporting Lifelong Mobility for Seniors
At arenaflex, we're dedicated to promoting lifelong mobility for seniors through sustainable, community-based transportation. As a remote, part-time Database Researcher & Customer Service Representative, you'll play a vital role in supporting our mission by maintaining our proprietary "Rides in Sight" database and providing exceptional customer service to seniors seeking transportation options.
About arenaflex
arenaflex is a national leader in transportation research, policy analysis, and education, with a strong focus on community-based transportation solutions. Our organization is committed to empowering seniors to maintain their independence and quality of life through accessible transportation options. As a part of our team, you'll be part of a dynamic and supportive environment that values collaboration, innovation, and a passion for making a difference in the lives of seniors.
Position Summary
We're seeking an experienced and detail-oriented individual to join our team as a part-time Database Researcher & Customer Service Representative. This role requires a strong ability to communicate effectively over the phone, maintain accurate records, and provide exceptional customer service to seniors seeking transportation options. As a remote worker, you'll have the flexibility to work from home (20 hours per week) while contributing to our mission of promoting lifelong mobility for seniors.
Responsibilities
As a part-time Database Researcher & Customer Service Representative, your primary responsibilities will include:
- Answering telephone calls from older adults on arenaflex's Rides in Sight hotline, helping connect them with the best transportation options to meet their needs.
- Maintaining the Rides in Sight database by performing internet research and database maintenance.
- Providing accurate and timely information to seniors seeking transportation options.
- Collaborating with other team members to ensure seamless communication and support.
- Accepting other related duties and tasks as required.
Key Skills and Qualifications
To succeed in this role, you'll need:
- Strong verbal communication skills, with the ability to communicate effectively over the phone.
- Comfortable speaking with seniors and a positive and professional telephone etiquette.
- Highly organized and attentive to detail, with the ability to maintain accurate records.
- Ability to concentrate on one task for several hours at a time, with minimal distractions.
- Collaborative work style, with a willingness to work with other team members.
- Nonprofit experience preferred but not required.
Essential Qualifications
* High school diploma or equivalent required.
- 2+ years of experience in customer service, research, or a related field.
- Strong computer skills, with experience using database software and internet research tools.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
Preferred Qualifications
* Experience working with seniors, either professionally or personally.
- Familiarity with arenaflex's mission and services.
- Experience with database management and research tools.
- Strong analytical and problem-solving skills.
Career Growth Opportunities and Learning Benefits
As a part-time Database Researcher & Customer Service Representative, you'll have opportunities to:
- Develop your skills and knowledge in database management, research, and customer service.
- Contribute to arenaflex's mission of promoting lifelong mobility for seniors.
- Work with a dynamic and supportive team.
- Participate in ongoing training and professional development opportunities.
- Pursue career advancement opportunities within arenaflex.
Work Environment and Company Culture
arenaflex is a remote-friendly organization, with a flexible work schedule that allows you to work from home (20 hours per week). Our team is dedicated to creating a supportive and inclusive work environment that values collaboration, innovation, and a passion for making a difference in the lives of seniors. As a part of our team, you'll have access to:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- Flexible work schedule and remote work options.
- Collaborative and inclusive team culture.
- Recognition and rewards for outstanding performance.
Compensation, Perks, and Benefits
This part-time position offers a competitive hourly rate of $16.50 per hour, with opportunities for career advancement and professional growth. arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment.
How to Apply
If you're passionate about promoting lifelong mobility for seniors and have the skills and qualifications to succeed in this role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job