Experienced Product Manager, Customer Service – Member Management Platform
At arenaflex, we're revolutionizing the way people enjoy their favorite shows, movies, and games. With 278 million paid memberships in over 190 countries, we're committed to providing an unparalleled entertainment experience. As a key player in our Customer Service organization, the Product Manager, Customer Service – Member Management Platform will be responsible for leading the innovation and development of our member management platform, ensuring that our customers and support agents have the best possible experience.
The Role
We're looking for a seasoned product manager who can wear multiple hats, partnering with design, engineering, operations, insights, and analytics teams across the Product and Customer Service organization, as well as third-party solution providers. As a Product Manager, you'll be the key player in shaping the future of our member management enterprise platform, helping to create and execute the long-term strategy and prioritized roadmap.
Responsibilities
As a Product Manager, Customer Service – Member Management Platform, you'll be responsible for:
- Providing product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
- Helping define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap.
- Partnering with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
- Managing the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms.
- Understanding differences in support expectations in different regions around the world and tailoring the experience accordingly, including nuanced differences among arenaflex's different services/products, such as Streaming, Games, Live Experiences, Ads, etc.
- Expanding product management responsibility to other tools as business needs present.
- Embodying the unique arenaflex culture.
What We're Looking For
We're seeking a highly experienced product manager with:
- 5+ years of experience in product management for consumer or internal-facing products.
- A deep understanding of Customer Service business and contact center business.
- Prior experience working with member management products, whether third-party or in-house build.
- Quick learner and the ability to work in a fast-paced global environment.
- Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities.
- Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally.
- Organizational leadership and influence without authority.
- Ability to make tough but informed decisions with both data and judgment.
- Ability to inspire, motivate, and lead designers and engineers.
- Demonstrated record of executing projects that measurably improved customer and agent experiences.
- Deep focus on delivering a great customer and agent experience.
- Experience working on global products and enterprise platforms is also beneficial.
What We Offer
At arenaflex, we offer a comprehensive compensation structure, including:
- An annual salary, with the option to choose how much of your compensation you want in salary versus stock options.
- A salary range of $160,000 - $390,000, determined by market indicators and your specific job family, background, skills, and experience.
We also provide a range of benefits, including:
- Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Paid leave of absence programs
- Flexible time off
Our Culture
At arenaflex, we're committed to creating a unique and inclusive culture that celebrates diversity and recognizes that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a proven track record of success in product management, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job Type
Full-time
Location
Remote
Job Status
Open for no less than 7 days and will be removed when the position is filled
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