Experienced Virtual Customer Care Representative – Community Relations and Trade Partner Management

Join arenaflex, a leading homebuilder dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates. Are you a customer-focused professional with a passion for building strong relationships and delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Virtual Customer Care Representative – Community Relations and Trade Partner Management.

About arenaflex

arenaflex is one of the nation's leading homebuilders, committed to making a positive impact on the communities we serve. We're a company that empowers our Associates to build their futures, fostering a culture of opportunity and growth. With a reputation for building quality homes and providing exceptional customer service, we're consistently ranked among the top homebuilders in the United States.

Your Role on the Team

As an Experienced Virtual Customer Care Representative, you'll play a critical role in managing and overseeing homes under warranty in assigned communities. Your primary responsibilities will include:

• Promoting, facilitating, and fostering positive working relationships with arenaflex customers and trade partners
• Regularly exercising sound judgment and discretion when working with homeowners and trade partners
• Managing daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
• Approving trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
• Proactively remedying any trade partner scheduling, communication, or payment-related issues
• Ability to understand manufacturer recommendations for use and application of their products
• Supervising and/or conducting pre-closing meetings, demonstrations, celebrations, and 30-day post-close visits
• Reviewing and certifying the completion of each home within their community
• Managing, supervising, and directing all aspects of customer relations for an assigned community
• Conducting field meetings with trade partners, construction staff, and sales staff as needed
• Being an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
• Supervising, reviewing, and resolving the condition of their community, including entry features, road and pond maintenance, common areas, model centers, and signage

Requirements

To succeed in this role, you'll need:

• High School Diploma or equivalent required, or equivalent work experience
• Bachelor's degree in a related field preferred
• Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
• Valid Driver's License with a good driving record
• Valid auto insurance coverage
• Advanced knowledge of scheduling, budgeting, and document management
• Ability to read and interpret blueprints
• Computer literacy and proficiency in MS Office products (Word and Excel)
• Excellent follow-up, communication (written and verbal), and time management skills

Life at arenaflex

At arenaflex, we believe that our Associates are our greatest asset. That's why we offer a comprehensive array of benefits designed to enhance their well-being and professional growth. Our benefits include:

• Robust health insurance plans, including Medical, Dental, and Vision coverage
• 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
• Paid Parental Leave and an Associate Assistance Plan
• Education Assistance Program and up to $30,000 in Adoption Assistance
• Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies
• New Hire Referral Bonus Program and significant Home Purchase Discounts
• Unique opportunities such as the Everyone's Included Day

Work Environment and Physical Requirements

As a Virtual Customer Care Representative, you'll spend most of your time working in a fast-paced office environment, interacting with various division personnel, outside agencies, business partners, consultants, and homeowners. You'll also be required to:

• Work in excess of eight hours per day
• Operate a motor vehicle
• Climb stairs/ladders, bend, stoop, reach, lift, move, and/or carry equipment that may be in excess of 50 pounds
• Occasionally operate construction equipment
• Sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages
• Work in a construction environment under all weather conditions
• Finger dexterity may be required to operate a computer keyboard and calculator

Equal Opportunity Employer

arenaflex is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

How to Apply

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we invite you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. [Apply Now](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job