Experienced Customer Service Representative – Delivering World-Class Support to Military Families (Work from Home)
At arenaflex, we're dedicated to serving the military community with exceptional customer service. As a valued member of our team, you'll play a crucial role in delivering world-class support to America's finest and their families. We're currently seeking experienced customer service representatives to join our team and make a meaningful impact.
About arenaflex
arenaflex has a long history of serving the military community, and we're proud to continue this tradition with the TRICARE Dental Program (TDP). This program provides dental benefits to 1.8 million active duty family members and National Guard and Reserve members and their families. Our mission is to provide exceptional customer service, ensuring that our military families receive the support they deserve.
Your Mission
As an Associate Customer Service Representative, you'll be responsible for delivering world-class customer service to our military families. Your primary goal will be to resolve customer inquiries and complaints in a timely and accurate manner. You'll work closely with our team to ensure that our customers receive the highest level of service, and you'll be an integral part of our efforts to support the military community.
Key Responsibilities
* Resolve customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner.
- Prepare adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution.
- Meet all production, quality, and adherence standards. Attend all required training classes.
- Elevate issues to the next level of supervision, as appropriate.
- Maintain accurate records, including timekeeping records.
- Other duties as assigned or requested.
Qualifications
* High School Diploma or GED required for all levels.
- 1-2 years of customer service experience in a call center, preferably with healthcare customer service.
- Due to Department of Defense (DoD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check.
Preferred Qualifications
* Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
- Ability to handle multiple tasks simultaneously and respond to customers and their issues promptly and professionally.
- Ability to take direction and navigate through multiple systems simultaneously.
- Ability to maintain composure under stressful and fast-paced conditions.
- Strong written and verbal communication skills.
- Ability to communicate complex information in a simple, customer-facing way.
Work Environment and Culture
* Work from home with a flexible schedule (11:30 AM-8:00 PM).
- 7-week training program (8:00 AM-4:30 PM).
- Collaborative team environment with a focus on delivering exceptional customer service.
- Opportunities for career growth and professional development.
- Competitive compensation and benefits package.
Compensation and Benefits
* Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Flexible work schedule and work-from-home arrangement.
- Comprehensive training program.
- Recognition and rewards for outstanding performance.
Career Growth Opportunities
* Opportunities for career advancement and professional development.
- Collaborative team environment with a focus on delivering exceptional customer service.
- Recognition and rewards for outstanding performance.
- Comprehensive training program.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity, or any other category protected by applicable federal, state, or local law.
Accessibility
arenaflex endeavors to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our HR Services Online at [Email available when viewing the job].
How to Apply
If you're passionate about delivering world-class customer service and making a meaningful impact, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the application process and to submit your application. Apply Now! Apply for this job