Experienced Licensed Pharmacy Technician & Customer Relations Specialist – Work From Home Opportunity (Nationwide)

Are you a licensed pharmacy technician with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex's team of dedicated professionals as a Licensed Pharmacy Technician & Customer Relations Specialist. In this exciting role, you will have the opportunity to work from home, supporting arenaflex's Customer Relations and retail pharmacy stores while making a meaningful impact on the lives of our customers.

About arenaflex

arenaflex is a leading healthcare company that is committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to make healthcare more personal, convenient, and affordable. At arenaflex, we believe that our employees are the key to achieving this purpose, and we are dedicated to creating a culture that empowers and supports our team members to excel in their roles.

Our Heart At Work Behaviors

arenaflex's Heart At Work Behaviors are the foundation of our culture and guide our actions every day. These behaviors include:

• Empathy: We care about our customers and colleagues, and we strive to understand their needs and perspectives.
• Collaboration: We work together as a team to achieve our goals and deliver exceptional results.
• Innovation: We are always looking for new and better ways to do things, and we encourage creativity and experimentation.
• Accountability: We take ownership of our actions and results, and we are committed to delivering high-quality work.
• Respect: We treat each other with kindness, dignity, and respect, and we value diversity and inclusion.

Job Summary

As a Licensed Pharmacy Technician & Customer Relations Specialist, you will be responsible for responding to customer calls made to our 1-800-SHOP-CVS line in a manner that is reflective of arenaflex's purpose and values. You will serve as a customer advocate, researching, responding, and interpreting company procedures or policies to delight our valuable pharmacy customers. You will also collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner.

Responsibilities

* Respond to customer calls made to our 1-800-SHOP-CVS line in a manner that is reflective of arenaflex's purpose and values.

• Serve as a customer advocate, researching, responding, and interpreting company procedures or policies to delight our valuable pharmacy customers.
• Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner.
• Review and process incoming phone calls, emails, and letters, and respond to customers either on the phone or via written communications.
• Provide exceptional customer service, upholding arenaflex's goals of delivery through the execution of our Heart At Work Behaviors.

Requirements

* Resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont due to regulatory and licensing compliance.

• Possess or able to obtain Pharmacy Technician licensure in state of residence prior to start date.
• 1+ years of experience in a Customer Service environment.
• Proficient to advanced PC skills required, including MS Windows-based applications.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, dynamic environment.

Preferred Qualifications

* Call Center experience is highly desired with a focus on excellence in service delivery.

• Bilingual Spanish.

Education

* Verifiable High School diploma, GED or equivalent experience.

Pay Range

The typical pay range for this role is $17.00 - $31.30 per hour. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

Benefits

arenaflex offers a comprehensive benefits package, including:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Well-being programs.
• Education assistance.
• Free development courses.
• CVS store discount.
• Discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay.
• Paid holidays throughout the calendar year.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Job! Apply for this job