Experienced Full Stack Customer Service Representative – Specialty Benefits Verification Specialist (Remote Texas)

At arenaflex, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. Are you a researcher who AIMS... HIGHER.REACHES FARTHER when it comes to helping customers get their needs taken care of in a timely manner? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and organization? Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION? JOIN OUR TEAM TODAY! We are hiring Customer Service Representatives - Specialty Healthcare Benefits Verification who will support customer's specialty benefit verifications ensuring that customers are getting their crucial medications filled and shipped by the expected dates discussed. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others. Responsibilities:

• Utilize multiple benefits verification tools using electronic healthcare record systems to locate benefits and run/adjudicate claims.
• Make outbound calls to contact doctor's offices, insurance, and the patient (customer) to help process the specialty crucial medications to be filled and shipped to arrive on or by the expected dates discussed/needed (medications will be for rare and complex conditions such as cancer, fertility, etc.)
• Complete 80% of cases through back-office work and 20% inbound/outbound calls, back-office work may decrease and inbound/outbound calls may increase to meet the needs of the business
• Effectively handle incoming and outgoing calls to patients, clients, and other customers while proactively gaining patient and order information
• Empathize and converse with patients by building a rapport and discussing therapy changes on targeted medications.
• Navigate through multiple computer applications with speed & accuracy.
• Utilize and understand HIPPAA compliance, as well as ensuring that patients remain adherent to and compliant to their specific therapies.
• Adapt to learn new call types when business needs change & flex support in those areas.

Work at Home Requirements:

• High-speed internet with at least 25 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services)
• Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for.
• Dedicated, quiet, & secured workspace with no distractions
• A USB Wired headset with noise canceling microphone.

Additional Requirements:

• 18+ Years Old & High School Diploma/GED
• Knowledge with healthcare insurance, requirements for dispensing prescriptions, educating customers, and conducting routine assessment are a plus.
• Professional positive attitude & courteous telephone etiquette
• Customer focused personality & desire to help people
• Full-time schedule availability to meet business needs (may include weekends)
• Willing to submit a drug test and background check

Benefits & Perks:

• $15 per hour
• Benefits Eligible After 60 Days
• Access Up To 50% Of Your Pay Immediately After Your Shift
• Health Insurance (Medical, Dental, Vision) & Other Benefits
• Pet Insurance
• Paid, Virtual Training
• Remote Work Environment
• Opportunity for Professional Development

Career Growth Opportunities: At arenaflex, we believe in empowering our employees to reach their full potential. With a strong focus on employee development, we offer opportunities for career growth and advancement. Our employees have the chance to take on new challenges, develop new skills, and advance in their careers. We also offer a range of training programs and resources to help our employees succeed. Work Environment & Company Culture: Our work environment is designed to be collaborative, innovative, and fun. We believe in creating a culture that is inclusive, diverse, and supportive. Our employees are encouraged to share their ideas, take risks, and learn from their mistakes. We also prioritize work-life balance, offering flexible scheduling and remote work options to help our employees achieve a better balance between their work and personal lives. Equal Opportunity Employer: arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. How to Apply: If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, benefits, and career growth opportunities. We look forward to hearing from you! Apply Job! Apply for this job