Customer Support Associate | arenaflex | $28-$28 | Remote (US)

Join arenaflex, the innovative leader in mobile lottery solutions, as we revolutionize the $300B global lottery market with a modern, secure, and responsible platform. Are you passionate about delivering exceptional customer experiences and providing top-notch support? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking a highly skilled and motivated Customer Support Associate to join our team.

About arenaflex

arenaflex is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. Our mission is to create a more convenient, fun, and responsible way to play the lottery by modernizing the industry with a mobile platform that everyone, including grandma, can feel good about. With a strong focus on innovation, customer satisfaction, and social responsibility, we're committed to making a positive impact on the lives of our users.

Responsibilities

As a Customer Support Associate at arenaflex, you will play a critical role in delivering outstanding support and ensuring the best possible customer experiences. Your key responsibilities will include:

• Responding to all customer inquiries and support requests across multiple channels, including phone, voicemail, in-app and web messaging, email, and social media, to ensure user needs are met and issues are resolved
• Managing ID verifications, ACH requests, chargebacks, and other day-to-day operational functions with precision and attention to detail
• Communicating with end-users in a clear, concise, and empathetic manner to build trust and resolve issues efficiently
• Collaborating across internal functions and external third parties to resolve complex issues and provide seamless support
• Continuously building and maintaining expert-level product knowledge to stay up-to-date on the latest features and developments

Qualifications

To succeed in this role, you'll need:

• Prior B2C high-volume support experience, with a proven track record of delivering exceptional customer experiences
• Proficiency with customer support platforms such as Helpshift or Zendesk, with experience in managing multiple channels and workflows
• Excellent communication skills, both verbal and written, with the ability to adapt to different communication styles and tone
• Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages
• Experience communicating with customers via social media, app store reviews, and other digital channels
• Familiarity with payment processing systems and dispute resolution, including ACH, credit cards, chargebacks, and other related processes
• Willingness and ability to work flexible and/or extended hours, including evenings and overnight shifts, to meet the needs of our customers

Skills and Competencies

To excel in this role, you'll need to possess:

• Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines
• Strong attention to detail, with a focus on accuracy and precision in all aspects of the job
• Ability to work collaboratively with internal teams and external partners to achieve common goals
• Strong analytical skills, with the ability to collect and analyze data to inform support strategies and improve customer experiences

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Associate, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Regular feedback and coaching to help you achieve your goals and improve your performance
• Opportunities to take on new challenges and responsibilities as you grow and develop in your role
• A dynamic and supportive work environment that encourages collaboration, innovation, and creativity

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Customer Support Associate, you'll have the opportunity to work from the comfort of your own home, with the flexibility to choose your own schedule and work environment. Our company culture is built on a foundation of innovation, customer satisfaction, and social responsibility, with a focus on:

• Collaboration and teamwork: We believe that together, we can achieve great things.
• Innovation and creativity: We encourage our employees to think outside the box and come up with new ideas and solutions.
• Customer satisfaction: We're committed to delivering exceptional customer experiences and building long-term relationships with our users.
• Social responsibility: We're dedicated to making a positive impact on the lives of our users and the communities we serve.

Compensation, Perks, and Benefits

As a Customer Support Associate at arenaflex, you'll enjoy:

• Competitive hourly rate of $28 per hour
• Flexible and remote work arrangements, with the ability to choose your own schedule and work environment
• Ongoing training and development opportunities to enhance your skills and knowledge
• Regular feedback and coaching to help you achieve your goals and improve your performance
• Opportunities to take on new challenges and responsibilities as you grow and develop in your role
• A dynamic and supportive work environment that encourages collaboration, innovation, and creativity

How to Apply

If you're passionate about delivering exceptional customer experiences and providing top-notch support, we want to hear from you! Apply now to join our team as a Customer Support Associate at arenaflex.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, our services, programs, and activities. To request a reasonable accommodation, contact [email protected].

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