Experienced Homeoffice Chat Support Specialist – Vision Care Customer Service
At arenaflex, we're revolutionizing the way people access vision care by making it simpler, easier, and more accessible. As a Homeoffice Chat Support Specialist, you'll play a vital role in delivering exceptional customer experiences and empowering our customers to achieve their best vision. Join our dynamic team and become part of a company that's changing the industry by putting the customer first, always.
About arenaflex
arenaflex is a leading provider of vision care solutions, with a portfolio of innovative products and businesses that make a real difference in people's lives. Our parent company, arenaflex, is a subsidiary of KKR, one of the world's largest and most successful private equity investment companies. We're proud of our award-winning culture, which has been built on a foundation of customer-centricity, innovation, and teamwork. Our goal is to make a positive impact on our customers, employees, and the communities we serve.
Why You'll Love Working at arenaflex
* Monthly performance bonuses: We reward our team members for their hard work and dedication, with bonuses that can add up to $6 per hour.
- Ownership of your development: We believe in empowering our employees to take ownership of their growth and development, with support from leaders who are dedicated to fostering growth.
- Bi-annual performance reviews: We're committed to regular feedback and coaching, to help you achieve your goals and reach your full potential.
- A safe, respectful, and inclusive work environment: We're proud of our culture, which values diversity, equity, and inclusion. We're an equal opportunity employer and welcome applications from candidates from all backgrounds.
What You'll Do
As a Homeoffice Chat Support Specialist, you'll be responsible for delivering exceptional customer experiences through our LiveEngage platform. Your key responsibilities will include:
- Answering 2-3 incoming chats: You'll be the first point of contact for our customers, responding to their queries and concerns in a timely and professional manner.
- Consulting customers on enhancing the value of their contact lens purchase: You'll use your knowledge and expertise to help customers get the most out of their contact lens purchase, and provide personalized recommendations to enhance their experience.
- Proactively communicating and engaging with your manager and team members: You'll work closely with your team to achieve our goals and objectives, and participate in regular meetings and chats to stay connected and aligned.
- Providing top-notch customer service in a fast-paced, dynamic environment: You'll be the face of arenaflex, delivering exceptional customer experiences that exceed our customers' expectations.
- Identifying and resolving problems in a way that creates a positive customer experience: You'll use your problem-solving skills to resolve issues and concerns, and turn them into opportunities to delight our customers.
- Maintaining high performance metrics: You'll be measured on your performance, including revenue per call, quality, availability, and dependability.
What You'll Need
To succeed in this role, you'll need:
- High school diploma or equivalent experience: We're looking for candidates with a strong foundation in customer service and communication.
- 2-3 years minimum customer service experience: You'll need to have a proven track record of delivering exceptional customer experiences in a fast-paced, dynamic environment.
- Great typing skills (at least 40 words per minute): You'll need to be able to type quickly and accurately, with a high level of proficiency.
- Technical proficiency: You'll need to be comfortable using technology, including our LiveEngage platform.
- Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better: You'll need a fast and reliable internet connection to perform your job duties.
- A private, dedicated workplace, free from interruption or distraction that promotes confidentiality: You'll need a quiet and private workspace that allows you to focus on your job duties.
- Positive, driven, and solution-oriented mentality: You'll need to be a positive and motivated individual, with a can-do attitude and a passion for delivering exceptional customer experiences.
Perks
As a Homeoffice Chat Support Specialist, you'll enjoy a range of benefits, including:
- Amazing medical, dental, and vision coverage: We're committed to providing comprehensive health insurance to our employees.
- 401(k) match: We'll match your contributions to your 401(k) plan, to help you save for your future.
- Free eye exams for your immediate family and dependents: We're proud to offer free eye exams for your loved ones.
- Deep discounts on contact lenses, glasses lenses, and glasses frames: You'll enjoy discounts on our products and services.
- Tuition reimbursement for eligible courses: We're committed to helping you develop your skills and knowledge.
Approved Remote Working Locations
We're a remote-friendly company, and we're looking for candidates who can work from approved locations. Our approved remote working locations include:
- Arizona
- Florida
- Idaho
- Nevada
- North Carolina
- Texas
- Utah
- Virginia
How to Apply
If you're passionate about delivering exceptional customer experiences and empowering our customers to achieve their best vision, we'd love to hear from you. Please apply through our website, and join our dynamic team at arenaflex.
Equal Opportunity Employer
arenaflex is an equal opportunity employer, and we welcome applications from candidates from all backgrounds. We're committed to diversity, equity, and inclusion, and we're proud to be an employer of choice for people from all walks of life. Apply for this job