Experienced Customer Service Representative – Remote Opportunity at arenaflex

Join arenaflex, a global technology and services leader, and become part of a dynamic team that powers the brands of the future. Are you looking for a career that offers growth, inspiration, and the opportunity to make a real impact? Do you have a passion for delivering exceptional customer experiences and a desire to work in a fast-paced, innovative environment? If so, we invite you to apply for the Experienced Customer Service Representative role at arenaflex.

About arenaflex

arenaflex is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our team of game-changers is dedicated to delivering exceptional customer experiences and driving business growth.

Career Growth and Personal Development

At arenaflex, we believe that our people are our greatest asset. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Our goal is to help you grow and develop your skills, so you can achieve your full potential and make a real impact in your career.

What You Will Do in This Role

As an Experienced Customer Service Representative at arenaflex, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner. Your key responsibilities will include:

• Taking incoming contacts (via telephone and email) and solving users' demands
• Logging call details onto call management systems and providing response and resolution within SLA
• Maintaining service and product knowledge and expertise associated with applications specific to individual clients
• Understanding the customer profile and maintaining appropriate communication in relation to it
• Ensuring contractual SLA is maintained
• Acting as a Brand Ambassador for the company and their products

Your Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Proficiency or bilingualism in Spanish and English (advanced level)
• Good disposition to work in a customer service environment, as well as teamwork skills
• Customer care skills, including the ability to listen to and understand customers' needs
• Ability to take ownership of, and progress calls to resolution or to escalate calls to resolution
• Initiative and availability to receive trainings and adaptation skills
• Proven expertise in client services, particularly in the fashion or boutique industry
• Interest and passion for fashion, as well as knowledge of the latest fashion trends
• Proven expertise in E-commerce client service (after purchase)
• Knowledge of emotional intelligence that allows the agent to identify a customer's problem and solve it in an empathetic way
• Proven expertise in Payment Method platforms
• Knowledge in CRM software

What's in It for You

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time 39 hours/week permanent contract: Monday to Friday 9:00 – 18:00
• Salary 18,400 euros gross/year + up to 1,200 euros gross/year in bonus
• Opportunity to work from home anywhere in Spain
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Experience the Best Version of You!

At arenaflex, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. We're committed to creating a work environment that's inclusive, supportive, and empowering. If you're looking for a career that offers growth, inspiration, and the opportunity to make a real impact, we invite you to join our team.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

How to Apply

If you're ready to take the next step in your career and join a dynamic team that's changing the game, we invite you to apply for the Experienced Customer Service Representative role at arenaflex. Click on the link below to register your interest and submit your application. Apply Job!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering. Apply for this job