Experienced Customer Solutions Specialist (Remote) – Web & Cloud Application Support

At arenaflex, we're on a mission to revolutionize the way foodservice professionals shop online. As a leading e-commerce company, we're committed to providing our customers with an exceptional experience, and we're looking for talented individuals to join our fast-growing team as Customer Solutions Specialists.

About arenaflex

arenaflex is a dynamic and innovative company that's changing the face of the online foodservice industry. With a passion for delivering exceptional customer experiences, we're dedicated to providing our customers with the best possible service, from product research to order fulfillment. As a remote employee, you'll enjoy the same training and support as our on-site team members, with opportunities to connect with colleagues from across the country.

The Role

As a Customer Solutions Specialist, you'll play a critical role in assisting customers with their queries, resolving issues, and providing strategic solutions to drive business growth. You'll be the face of arenaflex, and your exceptional communication skills, problem-solving abilities, and passion for helping others will make all the difference.

Key Responsibilities

* Learn about arenaflex, including our history, products, and services, as well as the foodservice industry and our internal systems

• Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and email, with a focus on delivering an exceptional customer experience and driving business growth
• Ensure customers have the most complete and up-to-date information about their orders
• Partner with other departments to support both customers and the company
• Analyze customer situations, investigate problems, and provide strategic solutions within our business model
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence
• Be flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure arenaflex is the leader in the online foodservice industry

What We're Looking For

* A desire to learn and grow, with a passion for delivering exceptional customer experiences

• An internal drive to succeed, with a focus on meeting and exceeding customer expectations
• Ability to work on a team and independently, with strong communication and problem-solving skills
• A concern for helping others and doing the right thing by them
• Desire and ability to work in a fast-paced environment, with a focus on innovation and continuous improvement
• A college education (preferred but not required)
• At least 1 year of customer-facing experience (preferred but not required)

Qualifications

* Cable or fiber internet connections are preferred, as satellite connections often cannot support the technologies used by arenaflex to perform day-to-day tasks

• Consistent 75mbps download/10mbps upload internet speeds are required
• A quiet and distraction-free work area
• Access to a home router and modem
• Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required
• Excellent verbal and written communication skills; conversational fluency in English required
• Proficient typing abilities
• Ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period
• Ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period

Physical Demands

* Work is performed while sitting and/or standing for at least 8 hours each day

• Requires the ability to communicate effectively using speech, vision, and hearing
• Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer
• Requires the ability to work at a computer for extended periods of time

What We Offer

* A competitive benefits package, including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more

• Opportunities for growth and professional development
• In-depth training on our varying selection of products and services
• Opportunities to collaborate and connect virtually across teams and departments
• Full-time training staff
• Continuous support through various trainings and available mentorships
• A focus on work/life balance

Remote Work Qualifications

* Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.

• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only

How to Apply

If you're ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we'd love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today. Apply Job! Apply for this job