Experienced Remote Customer Service Representative – Delivering Exceptional Support to arenaflex Clients

Job Summary:

Join arenaflex, a leading provider of innovative solutions to government agencies, as a Remote Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional support to our clients, ensuring their needs are met with the highest level of service, support, and professionalism. With over 21 years of experience in placing top talent in various positions across the United States, arenaflex is committed to providing a comprehensive training program, a competitive compensation package, and a dynamic work environment that fosters growth and development.

About arenaflex:

arenaflex is an 8(a) minority-owned, service-disabled veteran-owned small business (SDVOSB) that has been supporting government agencies with scalable workforces, program management, and information processing solutions since 1999. With a proven track record of delivering high-quality and productive services to over 70 agencies in 30+ states, arenaflex is dedicated to making a positive impact on our clients and communities.

Responsibilities:

As a Remote Customer Service Representative, you will be responsible for:

• Responding to general to moderately complex telephone calls and troubleshooting and responding to customer issues
• Answering telephone calls using an automated system and responding to general to moderately complex questions and/or forwarding calls to appropriate personnel
• Researching member or provider calls/inquiries and responding to appropriate parties in accordance with Service Level Agreements (SLAs)
• Recording calls in a Customer Relationship Management (CRM) ticketing solution, resolving customer requests/inquiries, and updating CRM history with results of inquiry (which includes proper documentation)
• Interfacing with team personnel, management, and customers in reference to customer service issues
• Conducting outbound calls to customers in response to customer direction or other business needs
• Responding to numerous phone inquiries daily
• Using standard call-center technology: telephones, e-mail, and web browsers
• Assisting callers in finishing online applications
• Filling out timesheets
• Adhering to privacy rules set forth by the programs we service
• Adhering to provided schedule
• Connecting callers with leadership as needed
• Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service
• Reporting problems through an easy online system
• Responding to telephone inquiries within set time parameters
• Completing all assigned training as necessary

Qualifications:

To be successful in this role, you will need:

• High School diploma or equivalent required
• Minimum one (1) year customer service experience required
• Ability to submit speed test via speedtest.net with download speeds of at least 60mbps and upload speed of at least 6mbps
• Experience working with computer software, customer relationship management tools, and telephone technology
• Experience working with and skilled in the use of help desk software
• Ability to utilize problem-solving skills in complex situations
• Excellent communication skills, both written and oral
• Ability to work independently and as a team

Physical Requirements and Work Environment:

As a Remote Customer Service Representative, you will be required to:

• Prolonged sitting throughout the workday with occasional mobility required
• Corrected vision within the normal range
• Hearing within normal range. A device to enhance hearing may be provided if needed
• Possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone

Compensation and Benefits:

arenaflex offers a competitive compensation package, including:

• Base Rate: $18.00 per hour
• Medical, Dental, Vision, and 401k benefits available

Career Growth Opportunities and Learning Benefits:

arenaflex is committed to providing a dynamic work environment that fosters growth and development. As a Remote Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in customer service, software, and technology
• Participate in comprehensive training programs to enhance your performance and productivity
• Collaborate with a talented team of professionals who share your passion for delivering exceptional support to our clients

Work Environment and Company Culture:

arenaflex is a diverse and inclusive organization that values its employees and their contributions. As a Remote Customer Service Representative, you will be part of a dynamic team that is committed to:

• Delivering exceptional support to our clients
• Fostering a culture of innovation, collaboration, and continuous improvement
• Providing a safe and healthy work environment that promotes well-being and productivity

Reasonable Accommodation:

arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require alternative methods of application or screening, please contact us directly to request this.

EEO Statement:

arenaflex is an Equal Opportunity Employer. All employment decisions at arenaflex are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice:

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support to our clients, please submit your application through our website. We look forward to hearing from you! Apply for this job