Virtual Customer Service Associate II (Retirement Plans) US Anywhere

Join arenaflex, a leading provider of financial services, as a Virtual Customer Service Associate II (Retirement Plans) and embark on a rewarding career journey that combines exceptional customer service with the opportunity to make a meaningful impact in the lives of our clients. As a key member of our team, you will play a vital role in delivering world-class customer service to our financial customers, helping them achieve their financial goals through consultative conversations and expert product knowledge.

About arenaflex

arenaflex is a global leader in financial services, dedicated to empowering individuals, families, and businesses to achieve their financial aspirations. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the financial industry. As a Virtual Customer Service Associate II (Retirement Plans), you will be part of a diverse and dynamic team that values collaboration, flexibility, and respect.

Key Responsibilities

As a Virtual Customer Service Associate II (Retirement Plans), you will be responsible for:

• Connecting people with solutions that help them reach their financial goals through consultative conversations via phone
• Taking ownership of customer requests by navigating through the nuances of their situations
• Actively listening to understand the underlying needs of a customer's request
• Understanding the suite of products and services available across multiple channels (digital, face-to-face, high net worth, etc.) and positioning appropriate solutions based on the customer's need

Class Start Date and Training Schedule

The class start date for this role is November 4th, 2024. Training will take place from 9am-6pm EST, and you will be required to work the assigned shift based on business needs. This is a hybrid role, and you will be required to work on-site during your scheduled shift at our Jacksonville, Florida office site (TBD).

What You Bring

To succeed in this role, you will need to bring:

• A college degree (preferred) or a High School Diploma or GED
• Customer service experience
• Strong problem-solving skills, with the ability to tenaciously solve problems with tact, efficiency, and follow-through
• The ability to exercise scrutiny when confronted with conflicting information
• A desire to explore a broad array of opportunities across our organization

Added Bonus

If you have:

• Spanish bilingual skills (a plus)
• The ability to identify opportunities to improve operational processes and procedures
• The desire to explore a broad array of opportunities across our organization

What We Offer

As a Virtual Customer Service Associate II (Retirement Plans) at arenaflex, you can expect:

• A competitive salary ($20/hr.) and benefits that support your family and your future
• Ample development resources to help advance your skills
• Opportunities to face the biggest challenges in financial services and technology
• The time to give back to local charities in your community
• A collegial environment where collaboration, flexibility, and respect are top of mind

Compensation and Benefits

The pay range for this full-time position is $15.40 - $27.45, and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay.

Work Environment and Company Culture

As a Virtual Customer Service Associate II (Retirement Plans) at arenaflex, you will be part of a dynamic and supportive team that values collaboration, flexibility, and respect. Our office is located in Jacksonville, Florida, and we offer a range of benefits and perks to support your well-being and career growth.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing our employees with exciting career opportunities and competitive compensation. As a Virtual Customer Service Associate II (Retirement Plans), you will have the opportunity to:

• Develop your skills and expertise through training and development programs
• Explore a broad array of opportunities across our organization
• Take on new challenges and responsibilities as you grow in your career
• Collaborate with a diverse and dynamic team to achieve our goals

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our online portal, and we will be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

EEOC Statement

The EEO is the Law poster is available here, and a supplement document is available here.

Privacy Statement

arenaflex is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how arenaflex protects personal information online, please see the Online Privacy Notice.

Recruitment Model

arenaflex works primarily on a direct sourcing model, and a relatively small portion of our hiring is through recruitment agencies. We do not accept resumes from recruitment agencies that are not on our preferred supplier list, and we are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Join our community of talented and dedicated professionals, and discover the pride and passion that drives us to deliver exceptional service and results. Apply now to become a Virtual Customer Service Associate II (Retirement Plans) at arenaflex! Apply for this job