Virtual Assistant for JoJo Tea, a specialty US-based tea company (part-time, 10h/week, EST hours, remote)

About the company JoJo Tea is a Miami-based specialty tea company on a mission to reshape American tea culture — to get more people heating up water and brewing proper tea at home. Founded in 2011, JoJo Tea sources and sells some of the highest-quality pure white, green, black, oolong, and pu-erh teas available in the US. Today they supply around 200 active wholesale accounts — restaurants, coffee shops, hotels, bakeries, and major cruise lines — while also running a Shopify e-commerce store, a Miami tea room that hosts private tea ceremonies and public tea parties, and an expansion into Amazon and a dedicated wholesale portal. It's a small, hands-on team with a strong point of view on quality and craft — and a business that's growing faster than its admin layer can keep up with. About the role They're looking for a reliable, organized Virtual Assistant to take ownership of the admin layer of the business. You'll be living across ~10 email inboxes — orders, purchasing, accounting, retail, reservations, and a handful of team members — triaging customer orders, responding to inquiries, and making sure nothing slips through the cracks. This is not a calendar-heavy EA role. It's a hands-on inbox and customer-ops role where you become the layer of trust that keeps the business running smoothly while the team focuses on growth. Over time, there's real room to grow the scope — starting with pattern-spotting and customer insight work (what customers are ordering, when, and why) to help inform planning and marketing decisions. Who this is a great fit for

• VAs who genuinely enjoy living inside someone else's inbox
• Organized, responsive communicators with strong written English
• People with prior experience supporting a small business or founder
• Candidates who like structure, follow-ups, and keeping the ship tidy
• People curious about e-commerce, wholesale ops, or specialty food & beverage

Working hours

• Part-time, ~10h/week
• 2 hours/day overlap with EST (New York time) — please check the time difference here
• Flexibility to respond during US business hours

Requirements

• Excellent written English (clear, warm, professional tone)
• Prior experience supporting a small business or founder
• Highly organized and responsive — quick turnaround on customer-facing emails
• Strong attention to detail — you treat a missed email like a missed customer
• Comfortable juggling multiple inboxes simultaneously without losing threads
• Comfortable with standard tools (email, spreadsheets, messaging apps)

Nice-to-haves

• Familiarity with e-commerce or wholesale operations
• Comfortable with Shopify or Amazon Seller Central
• Analytical mindset — you enjoy spotting patterns in customer behavior and order data
• Interest in tea, specialty food & beverage, or hospitality

Key responsibilities

• Monitor and triage ~10 shared and team email inboxes (orders, purchasing, accounting, retail, reservations, and team members)
• Catch and route customer order requests so nothing slips through the cracks
• Respond to customer and wholesale inquiries in a professional, brand-aligned tone
• Flag urgent or high-priority matters to the founder or relevant team member
• Keep inboxes organized (labels, follow-ups, escalations) so the team always knows the state of play
• Over time: help gather insights from customer emails — patterns in what's being ordered, when, and by whom — to inform planning and marketing

Who you are

• Proactive — you don't wait for someone to tell you what needs attention
• Reliable — when you say it's handled, it's handled
• Detail-oriented — nothing slips past you
• Comfortable owning the admin layer without needing constant direction
• A clear, warm communicator — you can represent a brand in writing
• Interested in long-term growth alongside the business

Application deadline: 7 May Hiring process

• Fill in the application form — attach your CV
• Zoom interview with Hire5's Recruiter
• Complete the test assignment
• Video Zoom interview with JoJo Tea's founder
• Get hired!

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