Entry Level Remote Customer Service Representative – arenaflex

Join arenaflex, a leading Business Process Outsourcing (BPO) company, as we seek highly motivated and dedicated individuals to support our inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. As an arenaflex customer service representative, you will have the opportunity to start your career with our growing team and benefit from our industry-leading training.

About arenaflex

arenaflex is a trusted partner in the industry, committed to excellence and innovation. With a diverse lineup of tech-enabled business services operating companies, we deliver tailored solutions to meet the diverse needs of our clients. Our mission is to help customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

Position Overview

We are seeking full-time customer service representatives to handle inbound calls, troubleshoot basic technical issues, build strong relationships with customers, and professionally represent some of the most recognizable brands in the world. As an arenaflex customer service representative, you will be responsible for:

• Listening to customers, understanding their needs, and resolving customer issues
• Utilizing systems and technology to complete account management tasks
• Recognizing sales opportunities and applying sales skills to upgrade
• Explaining and positioning products and processes with customers
• Appropriately escalating customer dissatisfaction with managerial teams
• Ensuring first call resolution through problem-solving and effective call handling

Key Responsibilities

* Handle inbound calls, emails, and chats from customers

• Troubleshoot basic technical issues and provide solutions
• Build strong relationships with customers through empathetic and responsive communication
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes with customers
• Appropriately escalate customer dissatisfaction with managerial teams
• Ensure first call resolution through problem-solving and effective call handling

Candidate Qualifications

We are looking for highly motivated and dedicated individuals who possess the following qualities:

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Conditions of Employment

* Must be authorized to work in the country where the job is based

• Subject to the program and location of the position, must be willing to submit up to a Level II background and/or security investigation with a fingerprint
• Must be willing to submit to drug screening

Compensation Details

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

• Paid time off
• Paid holidays
• Paid training opportunities
• Regular daily, weekly, and monthly incentives
• Monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars
• Medical, dental, and vision coverage options
• Advancement opportunities
• Fun, engaging work environment
• Casual dress code

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of arenaflex to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

arenaflex embraces differences and believes diversity benefits our employees, company, customers, and community. All aspects of employment at arenaflex are based solely on a person's merit and qualifications. arenaflex maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling arenaflex's commitment to a diverse and equal-opportunity work environment.

Disclaimer

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Regarding COVID-19

arenaflex has taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

Regarding Masks

To help protect our candidates and employees, we are requesting that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and require masks be worn when on-location. For more information on arenaflex's response to COVID-19, please visit www.arenaflex.world/covid-19

Apply Now

If you are a highly motivated and dedicated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join arenaflex's growing team and benefit from our industry-leading training and competitive compensation package. Apply now and take the first step towards a rewarding career with arenaflex. Apply Job! Apply for this job