Experienced Customer Experience Concierge – Centurion Lounge – Charlotte Douglas International Airport

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our Card Members' expectations. As a Customer Experience Concierge in our Centurion Lounge, you'll play a vital role in creating unforgettable moments for our most valued customers. If you're passionate about delivering world-class service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you.

Join the arenaflex Team and Lead the Way

When you join arenaflex, you become part of a global and diverse community of colleagues who share a common goal: to provide the world's best customer experience every day. Our team is built on a foundation of trust, respect, and open communication, where everyone feels seen, heard, and valued. We believe in empowering our colleagues to grow and develop their careers, with benefits, programs, and flexibility that support their personal and professional well-being.

About the Role

As a Customer Experience Concierge in our Centurion Lounge, you'll be the face of arenaflex to our Card Members, acting as an ambassador of our brand. You'll work closely with your colleagues to deliver exceptional service, creating innovative solutions to meet our customers' needs and exceed their expectations. Your passion for delivering extraordinary service will shine through in every interaction, making our Card Members feel valued, appreciated, and loyal to our brand.

Key Responsibilities

* Welcome and provide access to our Card Members upon arrival at reception

• Take ownership of the customer's experience from beginning to end, ensuring their needs are met and exceeded
• Create innovative ways to resolve customers' issues or concerns, building brand loyalty and making loyal enthusiasts out of our Card Members
• Employ the Customer First philosophy in meeting customers' needs and expectations
• Provide concierge and lifestyle recommendations
• Offer travel consultation and minimal reservation assistance
• Accommodate the needs of our Card Members, partnering with our food and beverage lounge partners

Lounge Hours of Operation

Our Centurion Lounge is open from 05:30 AM - 10:30 PM, Monday - Sunday. Hours are subject to change due to business need.

Qualifications

To succeed in this role, you'll need:

• A minimum of 1-year recent experience servicing premium customers
• Airline, lounge, or travel industry experience preferred, including reservation experience
• A passion for servicing customers with proactive solutions
• Exceptional communication skills, delighting the customer with every single interaction
• The ability to listen to the customer's needs, offering confident recommendations, resulting in high satisfaction from the customer
• The utmost professionalism and a positive attitude in all interactions
• The ability to rely and collaborate with your colleagues in a fast-paced, team environment
• The ability to make decisions quickly and effectively, putting the Card Members' experience at the forefront of everything you do
• Resourcefulness and the ability to use the Internet effectively while providing assistance in a face-to-face customer environment
• The ability to utilize and switch from multiple technology platforms with ease
• Adaptability and resilience in an ever-changing environment
• The ability to work flexible shifts, including nights, weekends, and holidays
• Light to moderate lifting may be required for certain job tasks

Salary and Benefits

* $20.00 to $22.12 hourly + bonus + benefits

• We back our colleagues and their loved ones with benefits and programs that support their holistic well-being, including:

+ Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in empowering our colleagues to grow and develop their careers, with benefits, programs, and flexibility that support their personal and professional well-being. Our Amex Flex enterprise working model provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Apply now to join our team of Customer Experience Concierges and lead the way in creating unforgettable moments for our Card Members. Apply Now! Apply for this job