Experienced Customer Account Manager – Strategic Partnership Development with arenaflex
At arenaflex, we're on a mission to revolutionize the beverage industry with innovative products and exceptional customer experiences. As a Customer Account Manager, you'll play a critical role in driving business growth and building lasting relationships with our valued partners. If you're a seasoned professional with a passion for strategic partnership development, we want to hear from you!
About arenaflex
arenaflex is a family-owned independent arenaflex bottler that's the third largest privately-held and the sixth largest independent arenaflex bottler in the United States. We're proud to sell, market, manufacture, and distribute over 600 products from arenaflex and other partner companies, including Monster Beverage Corporation and BODYARMOR. arenaflex was named as a 2023 US Best Managed Company by Deloitte Private and The Wall Street Journal, recognizing our outstanding achievements in strategy, execution, corporate culture, and governance/financial performance.
What We Offer
As an arenaflex Associate, you'll enjoy a comprehensive Total Rewards Program that includes:
- Total Wellness Programs, including health, dental, and vision plans
- 401K program with a healthy company match
- Supplemental Life Insurance
- Three weeks of vacation pay, and 11 company-paid holidays
- Tuition reimbursement
- Employee Assistance Programs (EAP)
- Competitive compensation
Job Summary
We're seeking an experienced Customer Account Manager to join our Orlando area facility, working closely with Disney. As a key member of our Commercial Leadership team, you'll be responsible for identifying and maximizing opportunities with customers, developing and successfully selling customer business plans and promotional plans that align with and support the customer's and arenaflex system's business objectives and strategies.
Key Responsibilities
* Develop a customized yearly business plan addressing the critical needs of the customer while delivering arenaflex system budgeted profit and volume
- Collaborate with customers and/or Channel to develop a yearly price/package plan that generates desired results for both Customer/Channel and the arenaflex system
- Work with internal Business Partners (PGM, Marketing, Finance) to develop programming that will accelerate incremental business and exceed program objectives
- Conduct post-promotional analysis measuring the success levels of promotions and making any necessary changes to price/package plan
- Sell-in and implement local, regional, or national marketing strategies
- Serve as a subject matter expert on assigned Customer and/or Channel, responsible for communicating weekly with frontline sales management discussing promotional plans, display commitments, and establishing goals against assigned metrics
- Work with Category Management to gain key market and customer insights and turn insights into specific actions that will positively influence the customer's buying patterns
- Negotiate contracts for new business and renegotiate contracts for existing business
- Manage customer/channel forecast to ensure alignment with business trends while mitigating risk of product supply issues
Requirements
* Bachelor's degree
- 5+ years in the consumer goods industry
- Previous experience managing multiple key accounts
- Experience working with Nielsen and other syndicated data
- Experience in developing successful annual business plans and price/package for retail customers
- Change agent who thrives in a fast-paced, ever-changing environment
- Strategic Selling, Conceptual Selling, Account Management
- Consumer goods and Beverage Industry knowledge
- Customer-focused
- Bilingual preferred
- Experience influencing effective negotiation and selling with retailers
Additional Qualifications
* Strong communication skills (Listening, Speaking, Writing, Inquiring)
- Previous experience within category management is highly desired
- Strong negotiation, collaboration, and analytical skills
- Food Service on Premise (FSOP), Direct Store Delivery (DSD), and/or Beverage category experience preferred
Skills and Competencies
* Analysis Skills
- Beverages
- Budgeting
- Business Plan
- Business Strategy
- CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing)
- Category Management
- Channel Management
- Communication Skills
- Contract Negotiation
- Customer Relations
- Customer Support/Service
- Customer/Client Research
- Dental Insurance
- Develop and Maintain Customers
- Employee Assistance Plan
- Finance
- Food Services
- Forecasting
- Leadership
- Life Insurance
- Marketing
- Marketing Strategy
- Metrics
- Multilingual
- Negotiation Skills
- Promotional Programs
- Retail
- Revenue Growth
- Risk Management
- Sales
- Sales Management
- Sales Strategy
- Set Goals
- Team Player
- Tuition Reimbursement
- Vision Plan
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Account Manager, you'll have access to:
- Regular training and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. Our Orlando area facility offers a modern and comfortable work environment, with a focus on employee well-being and work-life balance. We're proud to be an Equal Opportunity Employer and welcome applications from diverse candidates.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Comprehensive health insurance
- 401K program with a healthy company match
- Supplemental Life Insurance
- Three weeks of vacation pay, and 11 company-paid holidays
- Tuition reimbursement
- Employee Assistance Programs (EAP)
- Competitive compensation
How to Apply
If you're a motivated and results-driven professional with a passion for strategic partnership development, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job