Experienced Technical Customer Onboarding Manager – Web & Cloud Application Development

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, matrix environments where no two days are ever the same? If so, we invite you to join arenaflex, a leading global business travel company, as an Experienced Technical Customer Onboarding Manager. At arenaflex, we're dedicated to helping our customers achieve success through innovative travel solutions. Our team is passionate about making a positive impact on our industry, and we're looking for like-minded individuals to join our ranks. As a Technical Customer Onboarding Manager, you'll play a critical role in ensuring our customers receive the best possible experience with our web and cloud application development solutions.

About arenaflex

arenaflex is a place where colleagues find inspiration in travel as a force for good. We're committed to creating an inclusive and collaborative culture where every voice is valued. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals to join our journey.

Job Summary

As an Experienced Technical Customer Onboarding Manager, you'll be responsible for leading the technical workstreams and customer product suite within our project implementations. You'll work closely with our customers to understand their global strategy and approach, ensuring alignment across different regions. Your expertise will be essential in creating timelines for technical deployment, managing project plans, and resolving technical/product functionality issues.

Key Responsibilities

* Owner of the Technical workstreams and customer product suite within the overall project during project implementations

• Aligning those responsible for the product implementations to the overall customer objectives
• Maintain and communicate customers' global strategy and approach with all technical workstreams over different regions, to ensure alignment
• Create timeline for technical deployment, working alongside Customer Onboarding Manager (COM) and Units as well as all other relevant work stream owners & the customer to ensure it fits in overall project timeline
• Help those responsible for the product implementations to be successful by setting out clear delivery expectations, provide clear scope overview and project plans
• Work with each product SME/deployment team to deploy each product and manage the governance on schedule and scope
• Single point of contact for customer for all applicable technical/product queries, liaison with workstream owners to review the same and revert to the customer with an update/resolution for the same
• Build and manage solid project plans, manage risks and issues and control changes that may impact the customer outcomes
• Provide status updates on technical deployment back to COMs to incorporate in overall status update to internal partners and customer
• Strong relationships and partner management to understand and meet customer requirements during the implementation process
• Liaise with compliance teams, when necessary and linked to products and technology in project scope to ensure Global and Regional Legal and Compliance arenaflex standards are met
• Review/raise/handle any risks or issues relating to technical deployment and work with the workstream owners to resolve and mitigate the same
• Collaborate with technical/product team to resolve any technical/product functionality issues/concerns
• Ensure execution of prescribed end-to-end test plans to meet the quality metrics
• Provide expertise on new products
• Provide best practices

What We're Looking For

* A passion for working directly with customers and strong relationship building

• Understanding of arenaflex and corporate travel
• Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & time zones
• A positive, "can do" attitude
• Able to motivate a project team and manage under pressure
• Business English mandatory - multi-lingual capability advantageous
• Great communication skills and presentation skills
• Ability to clearly articulate an accountability, then hold people accountable
• Commercial awareness and strong relationship building skills
• Excellent relationship building, influencing, negotiating, communication and presentation skills
• Ability to drive change in the face of possible resistance
• Effective time management, multi-tasking prioritization skills
• Experience implementing complex technical platforms
• High degree of problem-solving and decision-making and ability to adapt to changing priorities
• Ability to perform in complex cross-functional, global, business environment
• Flexibility and the ability to adapt to change
• Ability to clearly articulate an accountability, then hold people accountable
• Knowledge of arenaflex Global Business Travel Products globally
• Previous experiences in software implementation would be an asset
• Ability to understand and manage projects and technology
• Happy to be challenged and to challenge people and processes
• Experience collaborating across multiple functional groups and with operational SME's

What We Offer

* A competitive national annual base salary range of $70,000 to $140,000

• Eligibility for our Annual Incentive Award plan, which rewards participants based on company and individual performance
• Comprehensive US benefits programs, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more
• Flexible benefits tailored to each country, starting the day you do
• Travel perks, including deals from major travel providers on flights, hotels, cruises, and car rentals
• Global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first
• Wellbeing resources to support mental and emotional health for you and your immediate family
• And much more!

Why Join arenaflex?

* We're committed to creating an inclusive and collaborative culture where every voice is valued

• We're passionate about delivering exceptional customer experiences and making a positive impact on our industry
• We offer a competitive salary and benefits package, as well as opportunities for career growth and development
• We're a global company with a diverse and dynamic team, offering a unique opportunity to work with colleagues from different backgrounds and cultures
• We're committed to providing reasonable accommodation to qualified individuals with disabilities and equal consideration for employment without regard to age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or any other class or characteristic protected by law

How to Apply

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box." Please apply anyway. You may be exactly the person we're looking for! Apply Job!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We're committed to providing reasonable accommodation to qualified individuals with disabilities and equal consideration for employment without regard to age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Additional Disclosures

Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

GBT Recruitment Privacy Statement

For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/). Apply for this job