Experienced Customer Service Representative – Retail and Fuel Sales

At arenaflex, we're passionate about delivering exceptional customer experiences and creating a culture of passion and customer focus. As a Customer Service Representative, you'll play a vital role in bringing our vision to life by providing top-notch service to our customers, ensuring their satisfaction, and driving sales growth.

About arenaflex

arenaflex is a leading retail and convenience store chain, dedicated to providing high-quality products and services to our customers. We're committed to creating a work environment that's fun, inclusive, and supportive, where our employees can grow and thrive. Our team is passionate about making a difference in our communities and delivering exceptional customer experiences.

Job Expectations

As a Customer Service Representative, you'll be responsible for:

• Maintaining courteous, professional contact with co-workers, customers, vendors, and community at large
• Maintaining neat appearance and good personal hygiene in compliance with arenaflex image standards
• Supporting and following established safety, security, quality guidelines as well as arenaflex's policies, procedures, practices, and programs
• Preserving safety of self, fellow employees, and all others in the work location by utilizing the arenaflex Loss Prevention process
• Ensuring food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage, and disposal procedures
• Following federal law and company standards on carding customers for all age-restricted products sold at the stations
• Working professionally with vendors and contractors
• Regular and punctual attendance is expected
• Following proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products

Essential Functions

As a Customer Service Representative, you'll be responsible for:

• Providing exceptional guest service. Be courteous, always greet and thank all customers while making eye contact
• Conducting all point-of-sale activities accurately and safely while adhering to arenaflex guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment
• Maintaining cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. arenaflex cash handling policies, guidelines, and procedures are followed consistently
• Performing consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable
• Preparing food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed
• Actively promoting store specials and other marketing programs
• Cross-checking price of delivered goods for accuracy
• Distributing delivered goods in an orderly manner throughout the store and continuously ensuring shelves are full of products. This includes both the retail space and cooler locations in the store
• Observing local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only)
• May perform other duties as assigned by management

Requirement/Qualifications

* Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays

• Strong attention to detail
• Ability to handle challenging situations professionally and exercise exceptional judgment
• Ability to work both independently and in team settings
• Must possess required up-to-date food handling certificates, as required by law (in specific locations only)
• Cooking/Restaurant experience preferred

Supervisor Responsibilities

* This position has no supervisory responsibilities

Travel

* Rare, limited to required training and coverage for nearby stations

Physical Demands

* Ability to stand and walk for long periods of time on hard and uneven surfaces

• Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds
• Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity
• Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment
• Periodic exposure to all outdoor conditions during daylight hours
• Moderate exposure to walk-in coolers and freezers at 34 F or lower
• Frequent handwashing and attention to personal cleanliness standards

Age Requirements

* Must be at least 18 years of age or older to work in California and Oregon locations

• Must be at least 21 years of age or older to work in Washington locations
• Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am
• Must be at least 21 years of age or older to work in Management positions

Benefits

* Full-time & Part-time shifts available

• Direct Deposit with competitive weekly pay
• Health & Wellness packages available for purchase
• Education reimbursement program
• Shift Differential Pay for select shifts and job titles
• Management Bonus Program
• Loyalty Service time Program
• Commuter benefit Program

Compensation Range

* $17.75 - $18.75

Why Join arenaflex?

* We're a fun and inclusive work environment where you can grow and thrive

• We're passionate about delivering exceptional customer experiences and creating a culture of passion and customer focus
• We offer competitive pay and benefits, including education reimbursement and shift differential pay
• We're committed to providing reasonable accommodations for qualified individuals with disabilities

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply for this job