Evening Customer Care Associate - Full Time (10% Rate Differential)

Are you passionate about delivering exceptional customer service and making a meaningful impact in people's lives? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? Look no further than arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs. As an Evening Customer Care Associate, you'll play a vital role in supporting our valued members navigate the healthcare system, providing guidance, direction, and support to ensure they receive the care they need.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we've been dedicated to helping our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.

Awards and Recognition

arenaflex has received numerous awards and recognition for our commitment to exceptional customer service, including:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• National Customer Service Association All-Stars Award: Service Organization of the Year
• Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW)

Job Summary

As an Evening Customer Care Associate, you'll be responsible for:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Building rapport with callers using a friendly, courteous, and professional manner
• Verifying/collecting demographics and updating systems as necessary
• Determining and executing the best resolution to assist the member based on their needs or requests
• Connecting members to appropriate areas both internally and externally
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Performing other duties and projects as assigned by management

Minimum Requirements

* High School Degree or GED required

• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution
• Multitasking skills

Benefits and Perks

* Comprehensive new-employee training program to help you develop the knowledge and skills you need to succeed in your role

• Robust Medical coverage, as well as Dental & Vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs and Wellness Programs
• Opportunity to grow your career and pursue your ambitions

Work Environment and Culture

As a work-from-home associate, you'll have the flexibility to work in a comfortable and distraction-free environment. Our company culture is built on the principles of respect, empathy, and compassion, and we're committed to creating a positive and inclusive work environment for all employees.

Pay Rate and Hours

* Hourly rate starting at $16.00

• Full-time position (40 hours/week) Monday - Friday
• Two evening shifts available: 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST
• Occasional overtime may be required

How to Apply

If you're passionate about delivering exceptional customer service and making a meaningful impact in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to exceptional customer service. Apply for this job