Experienced Customer Service Representative - Utilities Account (100% Remote/Hybrid) in St. Louis, Missouri
At arenaflex, we're on a mission to revolutionize the customer experience by connecting the right people with innovative solutions to deliver outstanding results. As a Customer Service Representative on our Utilities Account team, you'll play a vital role in delivering exceptional customer service and creating sustainable value for our clients via phone, email, chat, and correspondence.
About arenaflex
arenaflex is a leading provider of outsourced business processing solutions for commercial and government entities. As a subsidiary of Continuum Global Solutions, LLC, we operate with a can-do culture that works together to make the ordinary exceptional. Our vision is to empower and support our employees to reach unimaginable heights while growing our business to make a global impact.
Join Our Team Today!
We're seeking exceptional listeners who aim higher, reach farther, and act bold with impressive communication skills and a willingness to help others. If you're passionate about creating a positive experience for our customers and want to be part of a dynamic team that values innovation and excellence, we want to hear from you!
Responsibilities:
As a Customer Service Representative on our Utilities Account team, you'll be responsible for:
- Actively listening to customers to understand their concerns, needs, and building a rapport that will make them feel heard and cared for
- Providing essential support in navigating the customer's inquiries and explaining it in simple terms to the customer
- Discovering solutions using tools and resources to help meet the customer's needs
- Empathizing and resolving concerns to simplify the customer's experience
- Navigating through multiple computer applications with speed and accuracy
Hybrid Work At Home Requirements:
* High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment to use)
- Dedicated, Quiet, & Secured Workspace with No Distractions
- A USB Wired Headset with Noise Canceling Microphone
Additional Requirements:
* 18+ Years & High School diploma or its equivalent
- Minimum of 1 year of customer service call center experience
- Self-driven and able to focus on the same task/objective for long periods of time
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency & overall technical knowledge
- Open availability between 8:00am-5:00pm Monday through Friday Central standard time, Training hours may vary
- Professional positive attitude & courteous telephone etiquette
- Customer-focused personality and the motivation to achieve goals
- Must pass background check including credit review and assessments in training
Benefits & Perks:
* Hybrid Work Onsite – 2350 Market St in St. Louis Missouri
- Pay is $16.50 per hour + performance-based incentives
- Work in office Monday, Tuesday, Thursday and remote from home Wednesday & Friday
- Free secure and gated parking
- Access up to 50% of your pay immediately after your shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Training
- Hybrid Work Environment
- Opportunity for Professional Development
About arenaflex
arenaflex partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. arenaflex customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on arenaflex and our services can be found on our website.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Apply Today!
If you're ready to join a dynamic team that values innovation and excellence, apply now! Please note that our recruiting correspondence will always come from a talent acquisition representative with an official @arenaflex email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected]. Apply Job!
Why Join arenaflex?
* Opportunity to work with a leading provider of outsourced business processing solutions
- Collaborative and dynamic work environment
- Comprehensive benefits package, including health insurance, pet insurance, and paid training
- Performance-based incentives and opportunities for professional development
- Hybrid work environment with flexible scheduling options
- Access to cutting-edge technology and tools to support your success
What We Offer:
* A supportive and inclusive work environment that values diversity and promotes growth
- Opportunities for professional development and career advancement
- Competitive compensation and benefits package
- Flexible scheduling options to balance work and personal life
- Access to cutting-edge technology and tools to support your success
- A dynamic and collaborative team environment that encourages innovation and excellence
How to Apply:
If you're ready to join a dynamic team that values innovation and excellence, apply now! Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience. We look forward to hearing from you! Apply Job! Apply for this job