Experienced Customer Service Agent - Retail - $18/hr - Remote

At arenaflex, we're not just building a company - we're crafting an immersive interactive gaming experience that's responsible, innovative, and fun. As a leading interactive gaming company, we're committed to helping our team members grow and succeed in a dynamic and fast-paced environment. If you're passionate about making memorable experiences and have a knack for turning potentially unpleasant situations around with a smile, we want to hear from you!

About arenaflex

arenaflex is an interactive gaming company that's pushing the boundaries of the gaming industry. Our mission is to challenge the norms and create an immersive experience that's both responsible and fun. As a part of arenaflex, you'll be joining a team of talented individuals who are passionate about what they do. We believe that hiring talented individuals who love what they do will help us win, and we're committed to helping our team members grow and succeed.

The Role

As a Retail Customer Service Agent, you'll be the face and voice of our hotel, casino, and resort operations across the country. You'll be responsible for communicating with our players and guests via phone, live chat, and email to ensure a seamless customer experience. You'll also develop in-depth knowledge of our hotel and casino properties and work with fellow sports fans in an exciting and fun working environment.

Typical Workday at arenaflex

* Communicate with our players and guests via phone, live chat, and email to ensure a seamless customer experience and provide comprehensive information on the Property offerings.

• Use internal resources and systems to view guest account statuses and histories, using the information to assist guests over the phone.
• Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the Penn brand.
• For applicable properties, assist guests with booking hotel reservations, provide relevant information about the property, and address the guest's inquiry while sustaining company conversion rate expectations.
• Operate our telephone call service by answering and transferring inbound phone calls and execute outbound phone calls when applicable.
• Answer guest questions about Penn hotel Properties, casino Property information, occasional PENNPlay account information, and Property event information.
• Follow various internal standard operating procedures to escalate issues to casino Property personnel or use your resources to find applicable answers for the consumer on any questions you may not know the answer to immediately.
• Deliver exceptional performance results in customer satisfaction while maintaining a positive tone with consumers over the phone and demonstrating patience and understanding regardless of the situation.
• Collaborate with your leaders and fellow team members to stay current of daily occurrences at our properties and within our backend systems that are impactful to the player experience.
• Maintain a strong track record for punctuality and attendance.
• Perform other duties as assigned.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High School diploma required. College degree, or progress toward a college degree preferred.

• Heightened sense of urgency and passion to learn new things.
• Highly developed sense of integrity and commitment to guest satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for guests.
• Ability to type quickly and write with good grammar and punctuation.
• Strong attention to detail is a must!
• Must be an analytical thinker.
• Ability to maintain a friendly disposition under heavy pressure. Some guests may be frustrated when they contact us, and they let that be known.
• Great problem-solving abilities.
• Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
• Have the ability to work some holidays and weekends.

What We Offer

* Competitive compensation package.

• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Tuition Reimbursement & Professional Development Programs.

Why Join arenaflex?

Recently being recognized as a top workplace in the United States, we believe people work their best when they can be themselves. We're looking for hungry, innovative thinkers to help us challenge the status quo of the gaming industry. Diversity, equity, and inclusion are vital to all of our processes, programs, and structures. Your story, who you are, and your experience matter here.

How to Apply

If you're passionate about making memorable experiences and have a knack for turning potentially unpleasant situations around with a smile, we want to hear from you! Apply now and join our team of talented individuals who are passionate about what they do. Apply Job! Apply for this job