Experienced Customer Service & Sales Representative - Hybrid (Remote) Opportunity at arenaflex
Job Title:
Experienced Customer Service & Sales Representative - Hybrid (Remote) Opportunity at arenaflex
Job Description:
Introduction to arenaflex
At arenaflex, we're a global leader in communications and technology, dedicated to redefining customer service and creating meaningful connections with each customer. As a member of our team, you'll have the opportunity to be the voice of arenaflex, driving customer satisfaction and loyalty through exceptional service and personalized recommendations for our latest products and services.
About the Role
We're seeking an experienced Customer Service & Sales Representative to join our hybrid team, working from our San Antonio, Texas location 3-4 days a week and remotely from home 1-2 days a week. As a Premier Service Consultant, you'll be the frontline in providing solutions to prospective and existing customers, optimizing their service experience, driving satisfaction and loyalty. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans and devices, as well as address existing customer needs, including billing and payment, plan changes, upgrades, and technical support.
Key Responsibilities:
* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers.
- Work in a fast-paced, inbound contact environment handling a high volume of calls, chats, emails, or other types of customer interactions.
- Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records.
- Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services.
- Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services.
- Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service.
What You Can Look Forward To:
* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant.
- Competitive hourly rate, with the potential to earn up to $17.41 per hour, plus up to $12,000 in commissions yearly if all sales goals are met.
- A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
- Opportunities for career growth and development, with training on the latest technology, devices, and arenaflex products and services.
- A dynamic and supportive work environment, with a focus on employee wellness and engagement.
Requirements:
* Call center or customer service experience.
- Flexibility to work any schedule during hours of operation, with the ability to adapt to changing circumstances.
- Ability to work in a fast-paced, inbound contact environment handling a high volume of customer interactions.
- Strong communication and problem-solving skills, with the ability to simplify complex information for customers.
- Proficiency in multiple tools and systems, with the ability to learn and adapt to new technologies.
- Ability to work independently and as part of a team, with a focus on delivering exceptional customer service.
Work-from-Home (WFH) Requirements:
* Verified internet service, with a secure, reliable, and dedicated high-speed connection.
- An established dedicated work area, with a desk, chair, electrical outlet, and direct LAN connection.
- Ability to participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, and video chats.
- Availability, accessibility, and accountability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, and participate in recurring management routines.
Career Growth Opportunities:
* Opportunities to round out your experience with training on the latest technology, devices, and arenaflex products and services.
- Potential to move into leadership roles, with a focus on developing and mentoring team members.
- Opportunities to participate in cross-functional projects and initiatives, with a focus on driving business growth and innovation.
Why Join arenaflex?
* arenaflex is a global leader in communications and technology, with a reputation for delivering exceptional customer service and innovative products and services.
- Our team is passionate about making a difference in the lives of our customers, with a focus on creating meaningful connections and driving customer satisfaction and loyalty.
- We offer a comprehensive benefits package, with a focus on employee wellness and engagement.
- Opportunities for career growth and development, with training on the latest technology, devices, and arenaflex products and services.
How to Apply:
If you're a motivated and customer-focused individual, with a passion for delivering exceptional service and driving business growth, we'd love to hear from you! Apply today to join our team as an Experienced Customer Service & Sales Representative - Hybrid (Remote) Opportunity at arenaflex.
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds, and are dedicated to creating a workplace that is free from discrimination and harassment.
Contact Information:
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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