Experienced Bilingual Customer Service Representative – Primarily Home-Based Role at arenaflex

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a highly skilled and passionate Bilingual Customer Service Representative, you'll play a vital role in helping us achieve this goal. In this primarily home-based role, you'll have the opportunity to work from the comfort of your own home, while still being part of a dynamic and collaborative team.

About arenaflex

arenaflex is a leading provider of innovative insurance solutions, dedicated to making a positive impact on people's lives. With a rich history spanning over 60 years, we've built a reputation for delivering quality insurance products and exceptional customer service. Our team is comprised of bold thinkers, passionate individuals who share our vision of bringing affordable, quality insurance to people across the country.

Job Summary

As a Bilingual Customer Service Representative, you'll be responsible for providing outstanding customer service to agents, agency staff, and customers, while working diligently to meet customer needs. You'll strive to resolve issues on the first call, with minimal effort required on the part of the customer, thus providing the most customer value. You'll be fluent in English and Spanish, and will spend 80% of your time working from home, proximate to one of our office locations.

Key Responsibilities

* Develop knowledge of systems and several application trainings associated with policy processing

• Respond to basic inquiries from agents, agency staff & customers related to policies and accounts with supervision
• Attend training and obtain licenses to acquire skills needed to transition to next level
• Provide input on process Improvement ideas for customer and agent support processes
• Follow procedures and continuous process improvement standard work

Specialized Knowledge & Skills Requirements

* Demonstrated experience providing customer-driven solutions, support or service

• Demonstrated written and verbal communication skills
• Demonstrated typing/keyboarding skills (30 wpm)
• Demonstrated experience with various PC software applications (e.g. Microsoft Office Suites, Internet Explorer, Outlook)
• Demonstrated math skills (multiplication, division, addition, subtraction)
• Must pass bilingual assessments in reading, understanding, writing, and conversing fluently in both Spanish and English

Preferred Qualifications

* Property & Casualty (P&C) License preferred but not required

• Up to 10% travel required

Work Environment & Company Culture

At arenaflex, we're committed to creating a stable, collaborative culture supported by a community that truly cares about one another and about achieving extraordinary results. We celebrate diversity, team spirit, and a can-do attitude – so be prepared for opportunities to learn and grow as you work alongside coworkers from different backgrounds and professional experiences!

Compensation & Benefits

* Starting pay: $23.00/hour

• Competitive 401(k) contribution
• Pension plan
• Annual incentive
• 9 paid holidays
• Paid time off program (23 days accrued annually for full-time employees)
• Comprehensive medical, dental, vision, and wellbeing benefits
• Student loan repayment program
• Paid-family leave

Career Growth Opportunities & Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Bilingual Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities
• Mentorship programs
• Cross-functional training
• Opportunities for advancement

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging, fast-paced, and exciting work environment, we encourage you to apply! Please visit our website to register as a candidate and submit your application.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. It is our policy to comply with all applicable federal, state, and local laws pertaining to non-discrimination, non-harassment, and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

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