Experienced Customer Support Advisor (Remote PST) – Empathetic Problem-Solver for arenaflex
At arenaflex, we're dedicated to making scheduling easy for businesses of all sizes. Our mission is to empower entrepreneurs and small business owners to focus on what they enjoy most in life, while we handle the complexities of online booking and appointment management. As a Customer Support Advisor, you'll be part of a connected, collaborative, and unique remote team that values empathy, customer-centricity, and efficiency.
About arenaflex
arenaflex is a market leader in online scheduling solutions, serving over 167,000 businesses worldwide and handling tens of millions of appointments each year. Our guiding philosophy is to be thoughtful, caring, and efficient in supporting our customers. We're committed to equal employment opportunity and celebrate the diversity of our customers and employees.
Job Summary
We're seeking an empathetic and customer-centric individual to join our remote team as a Customer Support Advisor. As a key member of our support team, you'll engage with customers through live chat and email, troubleshoot complex issues, and collaborate with teammates to improve our processes. If you're passionate about delivering exceptional customer experiences and working in a dynamic, remote environment, we encourage you to apply.
Responsibilities
As a Customer Support Advisor, you'll have the opportunity to:
- Engage with customers through live chat and email in a thoughtful, caring, and efficient manner
- Troubleshoot straightforward and complex customer issues, escalating non-standard experiences to our Product Operations team
- Keep up-to-date on new product features and improvements, applying this knowledge to provide exceptional support
- Collaborate with teammates to learn and improve ways of working together and helping each other and our customers
- Achieve set targets for pace and quality in live chat and email, identifying areas for improvement and implementing changes
- Identify system issues and communicate with our Product Operations team to resolve them
- Work independently and collaboratively in a remote role, managing ambiguity and adapting to change
Requirements
To be successful in this role, you'll need:
- 1+ years of experience assisting customers through chat and email support, with strengths in grammar and spelling
- Strong reading comprehension to help identify the cause of a problem
- Comfortable working independently and collaboratively in a remote role
- Capable of managing ambiguity and adapting to change
- Previous customer support experience is a bonus
- A quiet, distraction-free work space within a dedicated room, with a door that can be shut, an ergonomic chair, and a desk
- Uninterrupted, reliable network connection
Preferred Qualifications
* Experience working in a customer-centric environment, with a focus on delivering exceptional customer experiences
- Familiarity with online scheduling solutions and appointment management systems
- Strong problem-solving skills, with the ability to think critically and creatively
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and teammates
- Experience working in a remote environment, with a strong understanding of remote work best practices
Benefits & Perks
As a member of our team, you'll enjoy:
- A choice between medical plans, with an option for 100% covered premiums
- Health Savings Account with arenaflex funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- Headspace mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- $100 per month remote stipend
- Access to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
Compensation
The hourly rate for this position will vary based on job-related criteria, including relevant skills, qualifications, experience, and location. The cash compensation range for this role is $48,000 - $56,000 USD per year.
About arenaflex
arenaflex is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock.
Our Commitment
At arenaflex, we're committed to equal employment opportunity, regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We're proud to be an equal opportunity workplace.
How to Apply
If you're passionate about delivering exceptional customer experiences and working in a dynamic, remote environment, we encourage you to apply. Please provide the following details about your work history from your resume to ensure accurate and consistent candidate information during the hiring process. Apply Job! Apply for this job