Experienced Customer Service Assistant – Frontline Support for arenaflex

Join arenaflex, a leading global manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products, as we continue to revolutionize the way we bring beauty and security to the spaces that touch our lives. At arenaflex, we're not just making doors – we're opening doors to new opportunities, new experiences, and new connections. As a Customer Service Assistant, you'll be at the forefront of our customer-centric approach, providing exceptional support to our valued customers and vendors. If you're passionate about delivering outstanding service, have a strong work ethic, and are eager to learn and grow with our dynamic team, we want to hear from you!

Responsibilities and Duties

As a Customer Service Assistant, you'll be responsible for:

• Reviewing bills of materials and maintaining them in our system to ensure seamless operations
• Answering incoming calls from customers and vendors with a smile, providing helpful and patient support to resolve their queries and concerns
• Processing month-end tasks with precision and accuracy, ensuring timely completion of financial records and reports
• Maintaining vendor files and contact information, keeping our relationships strong and our communication channels open
• Managing financial recordkeeping, issuing receipts, and recording payments with attention to detail and a focus on accuracy
• Collaborating with Production Supervisors and co-workers to ensure effective communication and a smooth workflow
• Demonstrating a strong work ethic, honesty, and integrity in all aspects of your role
• Performing administrative functions such as electronic and physical filing, scanning, copying, and organizing documents, and creating company documents
• Maintaining electronic documents, including miscellaneous spreadsheets for the office
• Entering receivers into our ERP software with ease and accuracy
• Managing office supply stock levels and keeping the office supply room organized
• Providing administrative support to other departments as needed
• Taking on other general duties as required by management staff

Knowledge, Skills, Abilities

To succeed in this role, you'll need:

• The ability to read and comprehend basic verbal and written instructions, as well as read and interpret drawings, blueprints, sketches, instructions, and specifications
• A willingness to accept and receive frequent training, supervision, and assistance from positions and supervisory personnel
• Excellent communication skills, with the ability to communicate effectively with many levels of personnel in various situations and environments
• The ability to work in a team-oriented environment, with a strong focus on collaboration and mutual support
• The motivation to learn and grow, with a willingness to take on new challenges and responsibilities
• The ability to work in a manufacturing and fast-paced environment, with a focus on efficiency and productivity
• Reliable transportation and a punctual and dependable attendance record
• The ability to work overtime as needed, with a flexible and adaptable approach to your work schedule
• The ability to pass a pre-employment physical examination and drug screen

Education and Experience

We're looking for candidates with:

• A High School Diploma, with an associate degree preferred
• One (1) year of Administrative Assistant experience, with a strong background in customer service and support
• Proficiency in Microsoft Office Suite products, with advanced Excel skills
• Experience with SharePoint and Salesforce, with a strong understanding of data management and analysis
• Strong organizational skills, with attention to detail and problem-solving abilities
• Clear and precise communication skills, with the ability to work within a team
• Previous experience in manufacturing or warehouse environments, with a strong understanding of production processes and workflows
• Excellent communication skills, customer service skills, and the ability to handle stressful situations

About arenaflex

arenaflex is a leading global designer, manufacturer, and distributor of high-performance interior and exterior doors, windows, and related building products. With a presence across North America and Europe, we're dedicated to bringing beauty and security to the spaces that touch our lives. Our associates are passionate about delivering exceptional service, and we're committed to investing in their growth and development.

What we offer

At arenaflex, we believe in investing in our people, and we're committed to providing a competitive compensation and benefits package that reflects our Core Values. As a global organization, specific benefits may vary, but typically include:

• Medical and dental coverage
• Generous leave policies
• Retirement program
• And many more!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, and we're committed to creating a diverse and inclusive workplace. We do not tolerate discrimination, harassment, and/or retaliation based on individuals' physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

How to Apply

If you're passionate about delivering exceptional customer service, have a strong work ethic, and are eager to learn and grow with our dynamic team, we want to hear from you! Apply now to join arenaflex as a Customer Service Assistant, and take the first step towards a rewarding career with a global leader in the building products industry. Apply Job! Apply for this job