Experienced Student Loan Advisor – Customer Contact Center (Work From Home after 90 days)

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a knack for navigating complex situations and providing clear, concise solutions? If so, we invite you to join arenaflex's dynamic team as a Student Loan Advisor in our Customer Contact Center. As a valued member of our team, you'll have the opportunity to work from home after 90 days, providing you meet our attendance, performance, and compliance standards.

About arenaflex

arenaflex is a family-oriented and team-driven environment where diversity, equity, and inclusion matter. We're committed to fostering a culture of respect, empathy, and open communication, where every individual feels valued and supported. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded professionals to join our ranks.

Opportunities for Growth

As a Student Loan Advisor, you'll have the opportunity to establish a long-term career with arenaflex, with many opportunities for growth and development within our company. We're committed to investing in our employees' success, providing ongoing training and support to help you excel in your role.

Benefits

* Competitive pay

• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 Life Insurance, paid for by arenaflex
• Paid holidays from day one of employment (if you meet the criteria)
• Opportunity to work from home after 90 days (if you meet our attendance, performance, and compliance standards)

Job Duties

As a Student Loan Advisor, you'll be responsible for:

• Taking incoming calls, using chat, and completing outbound calls to assist customers with answering frequent questions, providing detailed information, and resolving emerging problems
• Practicing active listening, being empathetic, and communicating clearly with customers in a positive and professional manner
• Utilizing standard technology, such as a telephone, email, and web browser
• Navigating to pre-scripted responses to provide basic general and claims-specific information
• Following established and documented policies and standard operating procedures, such as working within various systems, timekeeping, and documentation of calls
• Assisting callers with filling out their application and submitting it electronically to the plan provider for processing
• Completing basic call logs, documentation, and related call details for each phone inquiry

Schedule

* Monday: 11:45am-8:15pm

• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Preferred Skills

* High School diploma or equivalent required

• Ability to speak and read English clearly, professionally, and fluently
• Ability to type a minimum of 35 WPM
• Experience working with a personal computer and the Windows operating system
• Ability to effectively work within established key performance indicators/metrics
• Demonstrated excellent interpersonal and leadership skills
• Ability to multi-task and stay organized while completing simultaneous tasks

Requirements

* Ability to navigate various systems and browsers

• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
• Knowledge of contact center technology
• Strong computer skills with proficiencies in Excel and Word
• Excellent command of the English language, effective use of grammar skills
• Excellent communication etiquette
• Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment, where every individual feels valued and supported. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded professionals to join our ranks. As a member of our team, you'll have the opportunity to work from home after 90 days, providing you meet our attendance, performance, and compliance standards.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

Proprietary & Confidential Statement

This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of arenaflex, LLC. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of arenaflex, LLC.

Apply Now!

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our dynamic team at arenaflex. Apply Job! Apply for this job