Experienced Customer Experience Associate - Remote
Join arenaflex, a leading title insurance underwriter, as we continue to revolutionize the industry with our innovative approach and commitment to excellence. As a seasoned professional or a career enthusiast, you have the opportunity to elevate your career and make a lasting impact in our dynamic environment. At arenaflex, we pride ourselves on being a people-first organization, where our employees are valued and empowered to grow. We're seeking a highly skilled Customer Experience Associate to join our remote team, who will play a pivotal role in delivering exceptional customer experiences and driving business growth.
About arenaflex
arenaflex is one of the nation's most prominent and rapidly expanding title insurance underwriters, serving title insurance agents in 37 states and the District of Columbia. With a mission to provide knowledgeable and responsive underwriting solutions, we're dedicated to growing lifelong relationships and maintaining quality through integrity and financial stability. Our commitment to diversity, equity, and inclusion is at the heart of everything we do. We believe that diverse teams build stronger organizations, and we're committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.
Job Responsibilities
As a Customer Experience Associate, you will be responsible for:
- Establishing productive, professional relationships with key personnel, including:
+ In-house Agents and High-Profile agents + Senior management
- Monitoring internal support queues, reviewing, processing, and assigning inquiries
- Working closely with Regionals Managers and Sales Representatives to meet account performance objectives, meet clients' expectations, provide & maintain client satisfaction, and ensure problem resolution
- Developing a strong knowledge of proprietary systems, agency operations, and title software
- Assisting the Onboarding Manager with new agent onboarding
- Supporting the internal agent audit team
- Answering incoming calls to provide support or direct to the appropriate department
- Preparing reports
Minimum Qualifications
To be successful in this role, you will need:
- A High School Diploma or equivalent
- Experience in Title Insurance, Customer Support, or Title Software (a plus)
- Analytical skills and strong attention to detail
- Ability to identify, prioritize, and solve problems effectively
- Ability to exercise discretion and maintain confidentiality of sensitive information
- Advanced knowledge of software applications, including Microsoft Products, Title Software's, and Jira (preferred)
- Ability to work in a fast-paced, dynamic environment
- Effective communication skills
Preferred Qualifications
While not required, the following qualifications would be beneficial:
- Experience working in a remote environment
- Familiarity with title insurance and underwriting processes
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
What We Offer
At arenaflex, we're committed to offering a comprehensive benefits package, including:
- Medical, dental, vision, and 401k plans
- PTO/paid sick leave and tuition reimbursement
- Life insurance, disability, and other great benefits
- A flexible work environment, including remote work options
- Opportunities for career growth and professional development
Why Join arenaflex?
* Be part of a dynamic and rapidly expanding organization
- Contribute to our mission of providing exceptional customer experiences and driving business growth
- Enjoy a comprehensive benefits package and flexible work environment
- Develop your skills and expertise in a supportive and inclusive culture
- Make a lasting impact in the title insurance industry
How to Apply
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job