Experienced Full Stack Customer Service/Sales Representative – Retention and Sales Expert

Are you a customer service and sales professional looking for a challenging and rewarding role where you can make a real impact? Do you have a passion for helping others and a drive to succeed in a fast-paced environment? Look no further than arenaflex, the leading provider of electronic security, interactive home and business automation, and monitoring services in the United States. As a Remote Customer Service/Sales Representative at arenaflex, you will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. You will handle a high volume of incoming calls from customers requesting to cancel their services and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business.

About arenaflex

arenaflex has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living.

The Role

In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist who's role is to retain a customer who wants to cancel their arenaflex services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity.

Key Responsibilities

* Handle a high volume of incoming calls from customers requesting to cancel their services

• Act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business
• Utilize customer service and sales experience daily to save the business by re-selling customers on the value of arenaflex and what matters most
• Must have sales experience, you will be expected to persuade and upsell customers while reducing customers' frustration and displeasure to ultimately saving customers
• Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience
• Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell
• Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern
• Retain long-term business for arenaflex through customer service commitments. Provide the right solution to save the Customer
• Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution
• Consistently improve performance and achieve your goals
• Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment
• Maintain knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies

Requirements

* 2+ years of experience in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance

• 2+ years of Call Center Customer Service/Sales Experience
• High school diploma, GED, college degree, or some college experience
• Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for 8 weeks. Any time missed affects your success
• Private, undisturbed place to work from home, free from any distractions
• Designated distraction-free place to work from home
• High-speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
• 5G Home Internet and Fixed wireless internet are not accepted providers
• Internet Speeds of at least 25mbps to download and 15mbps to upload

Training and Development

* This role has onsite training required at our Irving, TX office

• During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful
• Your learning journey is focused on product knowledge, selling/saving, competition, and systems training
• Our training program focuses on training that equips you to be the expert within arenaflex to ensure you meet and exceed your sales targets, which increases your bonus potential
• We provide development to advance your career with other internal roles and opportunities for your long-term success

What We Offer

* Culture is Everything! You are not joining a company – you are joining a family who all share the same goal - Saving Lives

• Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally!
• arenaflex - It’s an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun!
• Paid Training
• Full benefits on the 1st of the month after 31 days of employment
• Energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development, and career growth opportunities

Pay and Benefits Disclosure

* The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of $0.50 every 30 days until the rate of $21.00 is reached)

• We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Why Choose arenaflex?

At arenaflex, it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. arenaflex strives to ensure every employee and applicant feels valued. Visit us at jobs.arenaflex.com/diversity to learn more.

Apply Now

If you are a motivated and results-driven individual who is passionate about helping others and making a real impact, we encourage you to apply for this exciting opportunity. Don’t miss out on the chance to join a company that is dedicated to saving lives and making a difference in the world. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job