Experienced Customer Service Coordinator – Vehicle Maintenance and Repair

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our team, the Experienced Customer Service Coordinator will play a vital role in ensuring our customers receive top-notch service and support. If you're passionate about delivering world-class customer service and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading provider of vehicle maintenance and repair services, dedicated to helping our customers keep their fleets running smoothly and efficiently. With a strong commitment to customer satisfaction and a passion for innovation, we're always looking for talented individuals to join our team.

Job Summary

As an Experienced Customer Service Coordinator, you'll be responsible for coordinating preventative maintenance requests, scheduling outside repairs, and managing the shop work plan to ensure maximum customer satisfaction and productivity. You'll work closely with customers, vendors, and internal teams to resolve service issues, manage billing concerns, and provide exceptional customer service.

Responsibilities

* Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.

• Communicate with customers as needed for maintenance updates, including changes to schedule or work, billing concerns, or to resolve service issues.
• Ensure all arenaflex Rental units are maintained and prepared for customers.
• Verify parts availability for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide exceptional customer service, ensuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Qualifications

* 2 years of customer service experience required.

• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by arenaflex management.
• The associate must be able to perform all work adhering to DOT, OSHA, and all arenaflex safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete arenaflex employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Work Environment and Company Culture

As an arenaflex team member, you'll enjoy a dynamic and supportive work environment that fosters growth, innovation, and collaboration. Our company culture is built on a foundation of respect, integrity, and customer-centricity. We're committed to providing our employees with the tools, training, and resources they need to succeed and thrive in their careers.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to our employees' well-being and success. We're proud to offer a comprehensive benefits program, including medical, dental, and vision coverage, as well as a 401(k) plan and paid time off.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals and advance in your career.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion in all aspects of our business. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job