Experienced Senior Learning Specialist – Driving Excellence in arenaflex Business Customer Service
At arenaflex, we're committed to revolutionizing the way we learn and grow. Our Business Customer Service (BCS) team is a dynamic and innovative group of professionals dedicated to delivering exceptional customer experiences. We're now seeking a highly skilled and passionate Senior Learning Specialist to join our Learning Delivery team and play a pivotal role in shaping the future of our organization.
About arenaflex
arenaflex is a global leader in e-commerce, committed to empowering businesses and individuals alike to succeed in a rapidly changing world. With a customer-centric approach and a passion for innovation, we're constantly pushing the boundaries of what's possible. Our Business Customer Service team is at the forefront of this mission, providing top-notch support to our customers and driving business growth through exceptional service.
The Role
As a Senior Learning Specialist, you'll be responsible for creating an optimal adult learning environment that encourages long-term success. You'll lead and support a team of up to 30 Customer Support Associates, providing coaching, development, performance, and engagement to ensure they have the skills and knowledge needed to excel in their roles. Your primary focus will be on delivering exceptional training experiences that drive business results and foster a culture of continuous learning and improvement.
Key Responsibilities
As a Senior Learning Specialist, you'll perform a variety of tasks, including:
- Supervising structured learning metrics and overseeing results for the assigned territory and region
- Managing live performance metrics end-to-end for the assigned territory
- Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches
- Maintaining data and analysis through reports on Excel (as per business requirements)
- Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time
- Partnering with operational stakeholders as a key point of contact for the Learning Experience team
- Identifying and certifying learning coaches
- Leading individual improvement projects to enhance business performance
- Driving quality and learning metrics
- Conducting chime sessions and classroom sessions with stakeholders
Essential Qualifications
To be successful in this role, you'll need:
- 2+ years of experience in training delivery roles
- 1 year of experience in Customer Service or customer service-related work experience
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and instructional software
- Highly accurate and fluent in Japanese and English (spoken and written)
- Flexible to work within a 24/7 x 365 days global team across a variety of time zones
- Knowledge of adult learning, content design, and facilitation
Preferred Qualifications
While not essential, the following qualifications would be highly desirable:
- Experience as a trainer, corporate training specialist, or related position
- Project management skills with the ability to supervise multiple projects
- Strong ability to multi-task
Skills and Competencies
To succeed in this role, you'll need to possess:
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Flexibility and adaptability in a global team setting
- Strong project management skills
- Ability to design and deliver engaging training programs
- Knowledge of adult learning principles and instructional design
- Proficiency in Microsoft Office Suite and instructional software
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Senior Learning Specialist, you'll have access to a range of learning and development opportunities, including:
- Regular training and coaching sessions
- Opportunities for career advancement and professional growth
- Access to arenaflex's extensive library of online courses and training resources
- Collaborative and supportive team environment
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. Our Business Customer Service team is a global group of professionals who are passionate about delivering exceptional customer experiences. We're committed to creating a work environment that's inclusive, supportive, and empowering.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Competitive salary and benefits
- Opportunities for career advancement and professional growth
- Access to arenaflex's extensive library of online courses and training resources
- Collaborative and supportive team environment
- Flexible work arrangements and remote work options
Conclusion
If you're a passionate and experienced learning professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Learning Specialist at arenaflex, you'll have the chance to make a real impact on our business and help shape the future of our organization. Don't miss out on this opportunity to join a dynamic and innovative team and take your career to the next level.
Apply Now
To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply for this job