Experienced Customer Service Consultant - Work from Home (Denver)
At arenaflex, we're revolutionizing the way people buy and sell cars, and we're looking for talented individuals to join our team as Customer Service Consultants. As a Customer Service Consultant, you'll be the vital link between our customers' at-home and in-store experiences, providing a seamless and iconic customer service experience. If you're passionate about delivering exceptional customer experiences and have a knack for building rapport with people, we want to hear from you.
About arenaflex
arenaflex disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
Job Summary
As a Customer Service Consultant, you'll be responsible for connecting with inbound customers online and over the phone to find out what they want and need from their next car purchase. You'll use your knowledge of our inventory to guide customers towards vehicles that meet their needs and ensure a seamless transition from online to in-store purchasing. You'll also mentor others as your skillset expands and achieve sales targets while providing an iconic customer experience.
Key Responsibilities
* Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
- Use your knowledge of our inventory to guide customers towards vehicles that meet their needs
- Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
- Mentor others as your skillset expands
- Achieve sales targets while providing an iconic customer experience
- Acquire the Automotive Sales Persons License in specific states (may require testing and travel as some states request physical presence to apply for the license)
Qualifications and Requirements
* Sales and customer service experience, in an area such as retail, is preferred
- Thrive in a fast-paced sales environment
- Good listening skills and a strong customer focus
- High level of self-motivation to achieve performance goals
- Strong written and verbal communication skills
- Ability to learn and master new technologies; strong computer skills
- Open availability for shifts that may include nights, weekends, and holidays
- Must be open to shifting schedules two times per year according to needs of the business
- Hybrid role with requirement for working on site one day per week
- Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet sales targets
- Strong problem-solving and analytical skills
- Ability to learn and master new technologies
- Strong computer skills
- Ability to work independently and as part of a team
- Strong customer service skills
- Ability to build rapport with customers and understand their needs
Career Growth Opportunities and Learning Benefits
* Opportunities for career growth and advancement
- Comprehensive training program to help you succeed in your role
- Ongoing support and coaching from experienced colleagues
- Opportunities to develop new skills and competencies
- Collaborative and dynamic work environment
Work Environment and Company Culture
* Work from home with occasional on-site requirements
- Collaborative and dynamic work environment
- Opportunities to work with a diverse and talented team
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including paid time off, holidays, and sick leave
- Opportunities for professional development and growth
Compensation, Perks, and Benefits
* Hourly rate: $18.00 - $26.70
- Paid sick, vacation, and holiday time
- Comprehensive benefits package, including paid time off, holidays, and sick leave
- Opportunities for professional development and growth
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for building rapport with people, we want to hear from you. Apply now to join our team as a Customer Service Consultant and take the first step towards a rewarding and challenging career at arenaflex. Apply Job! Apply for this job