Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Support
At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional patient billing and customer service experiences. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families navigate complex medical bills, resolve account balances, and find affordable payment plans. If you're passionate about delivering outstanding customer service, working in a dynamic and supportive team environment, and growing your career with a stable and growing company, we'd love to hear from you!
About arenaflex
arenaflex is a Customer Service Contact Center dedicated to supporting patient billing and customer service needs for our healthcare clients. Our team is built on the foundation of integrity, passion, and respect, and we're committed to making a positive impact in the lives of our clients and their patients. As a family-owned business, we prioritize our employees' well-being and growth, offering a unique and supportive work environment that fosters collaboration, creativity, and innovation.
What sets arenaflex apart?
* We're a family-owned business where you become part of the family, not just a number.
- We're an award-winning workplace, recognized as one of the "Top 10 Best Places to Work" in our industry by Inside Arm (2019-2023).
- We've achieved over 20 years of consistent and healthy growth with world-class clients.
- Your voice is heard and valued, and you're encouraged to share your ideas and contribute to our success.
- We offer competitive pay and incentive programs, as well as opportunities for career growth and development.
Job Summary
As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. You'll work from the comfort of your own home, with the option to attend in-office orientation and training sessions in our Denver/Aurora office. This is a full-time position with a 40-hour workweek, Monday through Friday, 8:00 am to 5:00 pm MST.
Key Responsibilities:
* Using empathy and excellent communication skills to help patients and their families understand complex medical bills and resolve account balances.
- Providing outstanding customer service and collaborating with patients to create affordable payment plans and take payments by phone.
- Accurately documenting all calls and follow-ups in our software systems, utilizing your computer proficiency, organization, and attention to detail.
- Supporting your fellow team members with consistent attendance, excellent work ethic, and a caring team focus.
- Continuously improving your skills and knowledge, with supportive coaching and feedback from your manager and team leads, as well as ongoing training and development opportunities.
Essential Qualifications:
* 1-2 years of experience in customer service, healthcare billing, or a related field.
- Excellent communication and interpersonal skills, with the ability to work with patients and families from diverse backgrounds.
- Strong computer proficiency, with experience using software systems and applications.
- Ability to work independently and as part of a team, with a focus on collaboration and customer satisfaction.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
Preferred Qualifications:
* Experience working in a healthcare or customer service environment.
- Familiarity with medical billing and coding principles.
- Certification in customer service or a related field.
- Bilingual or multilingual skills.
Skills and Competencies:
* Excellent communication and interpersonal skills.
- Strong computer proficiency and software skills.
- Ability to work independently and as part of a team.
- High level of empathy and understanding of patient needs.
- Strong organizational and time management skills.
- Ability to adapt to changing priorities and deadlines.
Career Growth Opportunities and Learning Benefits:
* Opportunities for career advancement and professional growth.
- Ongoing training and development programs to enhance your skills and knowledge.
- Supportive coaching and feedback from your manager and team leads.
- Collaborative and dynamic work environment that fosters creativity and innovation.
Work Environment and Company Culture:
* Remote work opportunity with the option to attend in-office orientation and training sessions.
- Family-owned business with a focus on employee well-being and growth.
- Award-winning workplace with a strong commitment to customer satisfaction.
- Collaborative and supportive team environment that encourages creativity and innovation.
Compensation, Perks, and Benefits:
* Competitive base annual pay ranging from $37,440 to $43,680, based on prior experience.
- Monthly performance bonuses ranging from $100 to $400.
- Opportunities to participate in company and individual team contests for gift cards and prizes.
- Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, employee assistance program, employee discount, flexible spending account, health insurance, life insurance, paid time off, tuition reimbursement, vision insurance, and work-from-home options.
How to Apply:
If you're passionate about delivering exceptional customer service, working in a dynamic and supportive team environment, and growing your career with a stable and growing company, we'd love to hear from you! Apply now to become a part of the arenaflex team and start making a positive impact in the lives of our clients and their patients. Apply for this job