Experienced Pharmacy Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're dedicated to providing exceptional customer service to our members, providers, and pharmacies. As a Pharmacy Customer Service Representative, you'll play a vital role in ensuring our members receive the best possible care and support. If you're a certified pharmacy technician with a passion for delivering empathetic customer service, we want to hear from you!

About arenaflex

arenaflex is a leading pharmaceutical benefits company that's committed to making a positive impact on people's lives. We're a dynamic and innovative organization that's always looking for talented individuals to join our team. As a Pharmacy Customer Service Representative, you'll be part of a collaborative and supportive environment that's dedicated to excellence.

Job Summary

We're seeking a highly skilled and experienced Pharmacy Customer Service Representative to join our team on a remote basis. As a key member of our customer service team, you'll be responsible for providing exceptional service to our members, providers, and pharmacies. You'll handle inbound and outbound calls, resolve issues, and provide empathetic support to our members. If you're a certified pharmacy technician with a passion for delivering outstanding customer service, we want to hear from you!

Key Responsibilities

* Answer questions and handle problems regarding pharmacy benefit, provider, or claim issues

• Handle inbound calls and make outbound calls to follow up with members, providers, and pharmacies as necessary
• Spend approx. 90% time on the phones and provide empathetic customer service
• Seek approval for overrides and prior authorizations as needed and enter them into the claims system
• Monitor pharmacy claims processing and complete data entry of member records
• Other duties or special projects may be assigned as necessary

Essential Qualifications

* 1+ years of experience in pharmaceutical healthcare industry

• A pharmacy technician certification is highly preferred (inactive also applies)
• 1+ year(s) of PBM or health benefits experience
• Experience in working in a high volume call center is highly preferred
• High school diploma or equivalent

Preferred Qualifications

* 2+ years of experience in pharmaceutical healthcare industry

• Experience in working with electronic health records (EHRs) and claims processing systems
• Strong knowledge of pharmacy benefit management (PBM) and health benefits
• Excellent communication and problem-solving skills

Skills and Competencies

* Strong customer service skills with the ability to handle high-volume calls

• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong knowledge of pharmacy benefit management (PBM) and health benefits
• Ability to work independently and as part of a team
• Strong analytical and critical thinking skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Pharmacy Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities
• Career advancement opportunities within the company
• A supportive and collaborative work environment
• Opportunities to work with a variety of stakeholders, including members, providers, and pharmacies

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. arenaflex provides all the necessary equipment and technology to ensure you can perform your job duties effectively. Our company culture is built on a foundation of collaboration, innovation, and excellence. We're a dynamic and supportive organization that's committed to making a positive impact on people's lives.

Compensation, Perks, and Benefits

As a Pharmacy Customer Service Representative, you'll receive:

• Competitive hourly rate of $18.50-$19.50 per hour (BOE)
• $1 per hour shift differential for overnight shifts
• Opportunities for career advancement and professional growth
• Ongoing training and development opportunities
• A supportive and collaborative work environment
• Flexible work arrangements, including remote work options

Pre-screening Includes

* Background Check

• Drug Screening
• Clerical Testing
• Interview Process

How to Apply

If you're a certified pharmacy technician with a passion for delivering exceptional customer service, we want to hear from you! To apply for this exciting opportunity, click the link below: Apply Job! Don't miss out on this exciting opportunity to join our team at arenaflex! Apply today and take the first step towards a rewarding career in pharmaceutical healthcare. Apply for this job