Experienced Full Stack Product Manager – Customer Service and Member Management Platform Development

At arenaflex, we're revolutionizing the way people consume entertainment, and we're looking for a talented and experienced Product Manager to join our Customer Service team. As a key player in shaping the future of our member management enterprise platform, you'll be responsible for delivering a best-in-class experience for our customers and support agents.

About arenaflex

arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our mission is to provide our members with the best possible experience, and we're committed to innovation and excellence in everything we do. From TV series and films to games and live experiences, we offer a wide variety of content that caters to diverse tastes and preferences.

The Role

As a Product Manager on our Customer Service team, you'll be responsible for leading and managing innovation to improve our members' and support agents' experience with our member management platform. You'll partner with design, engineering, operations, insights, and analytics teams across the Product and Customer Service organization, as well as third-party solution providers, to deliver a seamless and intuitive experience.

Responsibilities

* Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.

• Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap.
• Partner with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
• Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms.
• Understand differences in support expectations in different regions around the world and tailor the experience accordingly, including nuanced differences among arenaflex's different services/products, such as Streaming, Games, Live Experiences, Ads, etc.
• Expand product management responsibility to other tools as business needs present.
• Embody the unique arenaflex culture.

What We're Looking For

* 5+ years of experience in product management for consumer or internal-facing products is a must.

• A deep understanding of Customer Service business and contact center business is a must.
• Prior experience working with member management products, whether third-party or in-house build, is a must.
• Quick learner and the ability to work in a fast-paced global environment.
• Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities.
• Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally are extremely important.
• Organizational leadership and influence without authority.
• Ability to make tough but informed decisions with both data and judgment.
• Ability to inspire, motivate, and lead designers and engineers.
• Demonstrated record of executing projects that measurably improved customer and agent experiences.
• Deep focus on delivering a great customer and agent experience.
• Experience working on global products and enterprise platforms is also beneficial.

What We Offer

* Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.

• Paid leave of absence programs, including 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
• Flexible time off for full-time salaried employees.
• A unique culture and environment that values diversity, equity, and inclusion.
• Opportunities for career growth and professional development.

Compensation

* The range for this role is $160,000 - $390,000, with a focus on delivering a competitive salary and benefits package that reflects your skills, experience, and market value.

Why Join arenaflex?

* arenaflex is a leader in the entertainment industry, with a commitment to innovation and excellence.

• Our team is passionate about delivering a best-in-class experience for our customers and support agents.
• We offer a unique culture and environment that values diversity, equity, and inclusion.
• We're committed to career growth and professional development, with opportunities for advancement and learning.

How to Apply

If you're a talented and experienced Product Manager looking for a new challenge, we encourage you to apply for this role. Please submit your resume and a cover letter that highlights your experience and qualifications. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job