Experienced Customer Support Associate – Veterinary Community Engagement
Join arenaflex, a rapidly growing company transforming the $50B+ animal health industry, and help us modernize the way veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We're a growing team on a mission to provide exceptional support to our vibrant community of veterinary professionals, empowering them to spend more time giving care, and less time shopping and comparing across vendors to supply their practices.
About the Position
The Customer Support Associate plays a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging the arenaflex platform for their supply ordering needs. As a proactive self-starter, you will thrive in a fast-paced, team environment, supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform.
Key Responsibilities
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
Essential Qualifications
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
Preferred Qualifications
* Tech/start-up work experience is a plus but not required
- Knowledge of intercom and/or experience with other chat platforms is strongly preferred
What We Offer
* 100% remote work within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office setup
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Why Join arenaflex?
* Be part of a rapidly growing company transforming the animal health industry
- Work with a talented and passionate team dedicated to providing exceptional support to our community of veterinary professionals
- Enjoy a dynamic and fast-paced work environment with opportunities for growth and development
- Take advantage of our comprehensive benefits package and perks
- Contribute to a company committed to creating a diverse and inclusive workplace
How to Apply
If you're a motivated and customer-focused individual looking for a new challenge, please submit your application through our official careers page. We can't wait to hear from you!
Important Notice
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply Now! Apply for this job