Experienced Customer Support Specialist – Virtual Career Center Support
At arenaflex, we're on a mission to empower individuals to reach their full potential by providing innovative career services that cater to diverse needs. Our cutting-edge All-In-One Virtual Career Center has been successfully implemented by esteemed institutions like UCLA, MIT, and Baton Rouge Community College, revolutionizing the way they approach career readiness and student outcomes.
As a key member of our mission-driven team, you'll have the opportunity to work in a dynamic, collaborative environment that prioritizes people and their growth. arenaflex operates as a fully remote organization, allowing you to work from your ideal environment and enjoy the flexibility that comes with it. Our team is backed by leading technology investors, including Growth Street Partners, Strada Education, and LearnLaunch, and we're committed to creating a positive impact in the education and career development space.
Job Summary:
We're seeking an experienced Customer Support Specialist to join our team on a 6-month contract basis, with the potential for extension or conversion to a permanent role based on performance and company needs. As a Support Specialist, you'll play a vital role in delivering exceptional support to our customers and users, ensuring a seamless and positive experience with our platform.
Key Responsibilities:
* Provide email support to arenaflex customers via our internal ticket queue, resolving general questions and completing platform configuration and set up integrations on clients' behalf.
* Troubleshoot and escalate issues to relevant functional teams or account owners, maintaining high standards for response and resolution times to ensure user satisfaction.
* Configure fields in the admin console of our SaaS product, including DNS, single-sign on (SSO) issues, and managing .csv imports.
* Collaborate with the Support Team to share trends, insights, and improve the overall user experience, reviewing documentation and flagging opportunities for additional internal and external, client-facing documentation.
* Maintain a standard level of excellence regarding response times, resolution times, and the quality of the client support experience.
Overall Volume:
* ~30-40 tickets per day
Competencies/Required Skills:
* Ability to follow directions accurately and efficiently.
* Excellent verbal and written communication skills.
* Ability to work independently and as part of a team.
* A willingness to learn and ask questions.
* Strong help desk skills with a focus on resolving user issues promptly.
* High attention to detail and "reading between the lines" of customer requests.
* Willingness to "roll up your sleeves" and troubleshoot issues quickly and efficiently.
* Experience configuring fields in an admin console within a SaaS product.
* Experience with DNS, SSO, .csv imports, and spreadsheets.
* Ability to provide a regular schedule Monday through Friday to provide consistent assistance in the support queue.
Bonus Skills:
* Familiarity with HubSpot Service Queue or similar support platforms is a plus.
* Knowledge of WordPress or previous experience using arenaflex is a plus.
* Previous experience in an Enterprise SaaS Customer Support team.
Compensation:
* $30 - $40 an hour
What else should you know?
At arenaflex, we're passionate about creating a positive and inclusive work environment that fosters growth and development. We offer competitive compensation, including participation in a generous employee equity stock option program, a wide range of employee benefits, and a commitment to being an equal opportunity employer.
Interested but not sure you're the right fit?
If this sounds like a company you'd like to join, but it may not be the right role, please don't hesitate to reach out. We welcome candidates from diverse backgrounds and experiences, and we're always looking for talented individuals to join our team.
Equal Opportunity Employer:
arenaflex is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
Disability Accommodation:
For individuals with disabilities that need additional assistance at any point in the application and interview process, please contact [email protected]
Apply Now:
If you're passionate about delivering exceptional customer support and joining a mission-driven team, apply now to become a part of arenaflex's journey to empower individuals to reach their full potential.
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Join Our Team
At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth and development. If you're passionate about delivering exceptional customer support and joining a mission-driven team, apply now to become a part of our journey.
What We Offer:
- Competitive compensation, including participation in a generous employee equity stock option program
- A wide range of employee benefits
- A commitment to being an equal opportunity employer
- A dynamic, collaborative work environment that prioritizes people and their growth
- The opportunity to work with a cutting-edge SaaS product that's making a positive impact in the education and career development space
How to Apply:
Click the link below to apply now and join our team:
Apply NowEqual Opportunity Employer:
arenaflex is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
Disability Accommodation:
For individuals with disabilities that need additional assistance at any point in the application and interview process, please contact [email protected]
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