Experienced Part-Time Tier 1 Customer Support Agent – Remote

At arenaflex, we believe that leaders are within us and among us, which is why we strive to inspire others by creating a future-forward path. Our mission? To connect all leaders to their future potential. In partnership with the world’s top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises. We’re growing rapidly, and we’re hiring... passionate, diverse, mission-driven talent to grow with us.

Job Summary:

We are seeking an experienced Part-Time Tier 1 Customer Support Agent to join our remote team. As a Tier 1 Customer Support Agent, you will be the first point of contact for our clients with questions about their online learning experience. You will provide quick and effective service to worldwide participants in our online leadership development programs, championing customer happiness, satisfaction, and success through patience, understanding, and product and technical know-how.

Responsibilities:

* Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.

• Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios.
• Promptly escalate more complex problems to appropriate internal team members.
• Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content, and technical products (with training).
• Continuously endeavor to improve the quality of our support and service, both internally and externally.
• Monitor live online video conferencing events and provide live immediate assistance to participants.

What You Need To Succeed:

* 1-3 years of work experience, preferably with a SaaS company or a product/technology division.

• Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus.
• Strong communication skills—written and verbal—that recognizes and adapts to the wide range of arenaflex participants. Be well-versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations.
• Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software.
• Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment.
• Fluency in Spanish, French, or Japanese is highly valued.

Work Environment and Company Culture:

* Work remotely from the comfort of your own home or office.

• Collaborate with a diverse team of professionals who share your passion for delivering exceptional customer support.
• Enjoy a dynamic and fast-paced work environment with opportunities for growth and development.
• Participate in ongoing training and professional development to enhance your skills and knowledge.
• Be part of a company that values diversity, equity, and inclusion, and encourages you to bring your authentic self to work.

Benefits, Perks, and Resources:

* Accelerate your career: take any of our high-impact courses, for free.

• You’ll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future.
• Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements.
• Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings.
• Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US.

Important Note:

Please be aware that any official arenaflex email communication will originate from an email address ending in "@arenaflex.com". Additionally, while our recruiters do contact potential candidates proactively via LinkedIn and we do occasionally partner with third-party recruitment agencies, no offer of employment will ever be made via LinkedIn or text, and all offers will be preceded by multiple formal conversations with recruiters and hiring managers conducted over Zoom. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official arenaflex letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].

Commitment to Diversity, Equity, and Inclusion:

arenaflex is committed to diversity, equity, and inclusion, and encourages you to apply, even if you don’t meet every bullet point to a “T.” If you have a disability, or any other need that requires an accommodation, please reach out to the recruiting team - we’re happy to help. Apply Job! Apply for this job