Experienced Loss Prevention Customer Service Associate II – Visual Deterrent and Store Partnership

At arenaflex, we're not just a retailer – we're a community that thrives on discovery and excitement. Our stores are a treasure trove of surprises, where customers can uncover unique finds and experience the thrill of the hunt. As a Loss Prevention Customer Service Associate II, you'll be at the forefront of this experience, ensuring that every customer interaction is positive and every transaction is secure.

About arenaflex

arenaflex is a leading off-price retailer with a passion for delivering the best possible shopping experience to our customers. With over 1,000 stores across the country, we offer a vast array of brands and products at unbeatable prices. Our commitment to innovation and customer satisfaction has earned us a reputation as a leader in the retail industry.

Job Summary

We're seeking an experienced Loss Prevention Customer Service Associate II to join our team at arenaflex Store 0172 in Dallas, TX. As a Loss Prevention Customer Service Associate II, you'll play a critical role in maintaining a safe and secure shopping environment for our customers. You'll work closely with our District Loss Prevention Manager and Store Management to prevent potential loss and dishonesty, while also providing exceptional customer service and supporting our store teams.

Key Responsibilities

* Maintain a proper and professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss/dishonesty

• Review and understand the Store Emergency Response Guide to ensure preparedness in critical situations
• Wear a complete arenaflex-approved uniform, including a Body Worn Camera, to enhance store security and customer safety
• Greet customers appropriately, demonstrating courtesy and respect, and respond to customer requests for assistance by referring them to store management or customer service via a Company-issued radio
• Establish and maintain a position at the front of the store or in a department, observing and reporting any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management to ensure a secure and safe environment
• Adhere to all arenaflex policies and procedures, documenting required incidents in AIIM Case Management
• Perform other duties as assigned by management

Essential Qualifications

* Strong verbal and written communication skills

• Sound decision-making skills, with the ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively, with the ability to stand for long periods of time
• 0-2 years retail or security experience, with a strong understanding of loss prevention principles and practices

Preferred Qualifications

* Experience working in a fast-paced retail environment, with a focus on customer service and security

• Knowledge of loss prevention software and systems, including AIIM Case Management
• Certification in loss prevention or a related field, such as CPR or First Aid

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to work effectively with customers, management, and store teams

• Strong analytical and problem-solving skills, with the ability to identify and report suspicious behavior or critical incidents
• Ability to work independently and as part of a team, with a focus on maintaining a positive and professional attitude
• Strong attention to detail, with the ability to maintain accurate records and reports

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our associates grow and develop their careers. As a Loss Prevention Customer Service Associate II, you'll have access to a range of training and development opportunities, including:

• On-the-job training and coaching from experienced loss prevention professionals
• Opportunities for advancement to senior loss prevention roles, such as District Loss Prevention Manager or Store Manager
• Access to arenaflex's comprehensive training program, which includes courses on loss prevention, customer service, and leadership development

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment, where every day is a new opportunity to discover and grow. Our company culture is built on a foundation of respect, inclusivity, and teamwork, with a focus on delivering exceptional customer service and maintaining a safe and secure shopping environment.

Compensation, Perks, and Benefits

As a Loss Prevention Customer Service Associate II, you'll enjoy a competitive salary, with a starting pay range of $13.05 to $18.25 per hour. You'll also have access to a range of benefits, including:

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance

How to Apply

If you're a motivated and customer-focused individual with a passion for loss prevention and security, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal.

Equal Employment Opportunity

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Contact Us

If you have any questions or would like more information about this opportunity, please don't hesitate to contact us. We look forward to hearing from you and exploring how you can join our team at arenaflex! Apply for this job