Experienced Full Stack Remote Customer Service Representative – Scheduling Operations
At arenaflex, we're a dynamic and established business that's making a real difference in the lives of people in the trades. We're passionate about delivering exceptional customer service and creating a positive impact on the families we serve. If you're looking for a career that offers growth opportunities, professional development, and a chance to make a real difference, we want to hear from you!
About arenaflex
arenaflex is a forward-thinking company that's dedicated to providing top-notch customer service and support to our clients. We're a team of experienced professionals who are passionate about what we do, and we're committed to making a positive impact on the lives of our customers and their employees. Our company culture is built on a foundation of trust, respect, and open communication, and we're always looking for talented individuals who share our values.
Who We're Looking For
We're seeking an experienced and motivated Remote Customer Service Representative to join our team. As a key member of our scheduling operations team, you'll be responsible for managing the day-to-day scheduling operations, ensuring that jobs are ready for scheduling, and providing exceptional customer service to our clients. If you have a growth mindset, are interested in professional development, and are passionate about delivering exceptional customer service, we want to hear from you!
Responsibilities
As a Remote Customer Service Representative – Scheduling Operations, your key responsibilities will include:
- Overseeing the day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
- Coordinating the scheduling of technicians for service calls, installations, and repairs
- Dispatching technicians to job sites in a timely and efficient manner
- Monitoring technician schedules and adjusting as needed to accommodate emergencies or last-minute changes
- Serving as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
- Ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
- Organizing and maintaining systems for documents, invoices, and client records
- Processing payments from customers and following up on overdue accounts as necessary
- Assisting in the setup and implementation of ServiceTitan
- Additional responsibilities to support the growth of the company
Minimum Skills and Experience Required
To be successful in this role, you'll need:
- Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
- Proficiency in Google Suite, Slack, and in dispatching software such as ServiceTitan
- Excellent time management skills and the ability to multitask and prioritize work
- Attention to detail and problem-solving skills
- Excellent communication with customers, suppliers, and team members
- Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
- A clear background check
Preferred Qualifications
While not required, the following qualifications would be beneficial:
- Experience working in a fast-paced environment
- Proven ability to meet/exceed set goals
- Receptive to constant coaching and feedback
- Experience with customer relationship management (CRM) software
- Familiarity with plumbing/HVAC/service industry terminology and processes
What We Offer
As a Remote Customer Service Representative – Scheduling Operations at arenaflex, you'll enjoy:
- Competitive hourly rate: $13.00 - $17.00 per hour
- Full-time employment with 40 hours of work per week
- Opportunities for professional development and growth
- A dynamic and supportive work environment
- Flexible remote work arrangements
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and holidays
- Access to ongoing training and development opportunities
How to Apply
If you're a motivated and experienced customer service professional who is passionate about delivering exceptional service, we want to hear from you! Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Note
Please allow our hiring team time to process all applications. We appreciate your patience and understanding. If you have any questions or concerns, please don't hesitate to reach out. We look forward to connecting with you soon! Apply for this job