Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our customers. As a Retail Customer Service Associate, you'll play a vital role in driving our mission forward by delivering outstanding service, expertise, and support to our customers.

Job Summary:

We're seeking an experienced Retail Customer Service Associate to join our team at arenaflex. As a key member of our retail team, you'll be responsible for providing exceptional customer service, operating and maintaining a wide range of equipment, and managing complex projects. If you're passionate about delivering outstanding customer experiences and have a keen eye for detail, we want to hear from you!

Key Responsibilities:

* Deliver exceptional customer service by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions

• Provide expert knowledge in printing, signs & graphics, and shipping product lines, recommending appropriate arenaflex products and services
• Take complex customer orders using order systems and provide accurate pricing information
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents
• Maintain a safe, clean, and orderly retail store environment
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
• Take preemptive action to prevent errors and waste
• Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Follow arenaflex standard operating procedures as well as adhere to legal, HR, safety, customer service, and security policies and procedures

Essential Qualifications:

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications:

* Experience in a retail or customer-facing environment

• Knowledge of printing, signs & graphics, and shipping product lines
• Ability to work in a team environment and provide training to other team members
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines

Work Environment and Culture:

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. Our retail stores are fast-paced and dynamic, with a focus on delivering exceptional customer experiences. As a Retail Customer Service Associate, you'll have the opportunity to work with a diverse range of customers, products, and services, and to develop your skills and expertise in a supportive and collaborative environment.

Compensation and Benefits:

arenaflex offers a competitive compensation package, including a base salary, commission, and benefits. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for career growth and development, including training and education programs, and a supportive and inclusive work environment.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we want to hear from you! Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

Accommodations:

arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

Fair Chance Hiring:

arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here Apply Job! Apply for this job