Experienced Virtual Customer Care Representative – Community Management and Customer Relations
At arenaflex, we're not just building homes – we're building communities. As a leading homebuilder, we're dedicated to creating extraordinary experiences for our homeowners, communities, and associates. We're seeking an experienced Virtual Customer Care Representative to join our team in Chantilly, VA. As a key member of our community management team, you'll play a vital role in promoting, facilitating, and fostering positive working relationships with our customers and trade partners.
About arenaflex
arenaflex is one of the nation's leading homebuilders, recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. We're committed to making an impact and creating a culture of opportunity and growth for our associates throughout their career. Our Everyone's Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.
Your Responsibilities on the Team
As a Virtual Customer Care Representative, you'll be responsible for managing and overseeing homes under warranty in assigned communities. Your key responsibilities will include:
* Promoting, facilitating, and fostering positive working relationships with Lennar customers and trade partners
* Regularly exercising sound judgment and discretion when working with homeowners and trade partners
* Managing daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
* Approving trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
* Proactively remedying any trade partner scheduling, communication, or payment-related issues
* Ability to understand manufacturer recommendations for use and application of their products
* Supervising and/or conducting pre-closing meetings, demonstrations, celebrations, and 30-day post-close visits
* Reviewing and certifying the completion of each home within their community
* Managing, supervising, and directing all aspects of customer relations for an assigned community
* Conducting field meetings with trade partners, construction staff, and sales staff as needed
* Being an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
* Supervising, reviewing, and resolving the condition of their community, including entry features, road and pond maintenance, common areas, model centers, and signage
Requirements
To be successful in this role, you'll need:
* A High School Diploma or equivalent required, or equivalent work experience
* Bachelor's degree in a related field preferred
* Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
* Valid Driver's License with a good driving record
* Valid auto insurance coverage
* Advanced knowledge of scheduling, budgeting, and document management
* Ability to read and interpret blueprints
* Computer literacy and proficiency in MS Office products (Word and Excel)
* Excellent follow-up, communication (written and verbal), and time management skills
Life at arenaflex
At arenaflex, we're committed to fostering a supportive and enriching environment for our associates. We offer a comprehensive array of benefits designed to enhance their well-being and professional growth. Our associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At arenaflex, we believe in investing in our associates, empowering them to thrive both personally and professionally.
Physical & Office/Site Presence Requirements
As a Virtual Customer Care Representative, you'll be required to:
* Work in excess of eight hours per day
* Operate a motor vehicle
* Climb stairs/ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds
* Occasionally operate construction equipment
* Sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages
* Work in a construction environment under all weather conditions
* Finger dexterity may be required to operate a computer keyboard and calculator
Equal Opportunity Employer
arenaflex is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
How to Apply
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Please visit our website to submit your application and join our team at arenaflex.