Experienced Customer Service Phone Representative – Fitness Service and Sales Department

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. As a Customer Service Phone Representative in our Fitness Service and Sales Department, you'll play a vital role in helping us achieve this goal. If you're a people person with a passion for providing top-notch service, we want to hear from you!

About arenaflex

arenaflex is a dynamic and growing company that's revolutionizing the fitness industry. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a leader in our field. We're proud to offer a supportive and inclusive work environment that fosters growth, creativity, and collaboration. As a remote in-home Customer Service Phone Representative, you'll have the flexibility to work from the comfort of your own home while still being part of a dynamic team.

Position Summary

As a Customer Service Phone Representative, you'll be the first point of contact for our customers, providing exceptional service and support through phone calls, SMS messages, and email communications. You'll work closely with our team to resolve customer inquiries, set up appointments, and manage membership accounts. If you're a natural communicator with a passion for helping others, this role is perfect for you!

Key Responsibilities

* Deliver exceptional service as the first point of contact to our customers

• Answer inbound phone calls, identify and resolve caller needs, and provide information with amazing customer service
• Make outbound appointment setting calls from already generated inquiries
• Maintain accurate and useful database records
• Manage and Monitor SMS (texting platform) and deliver the same amazing customer service as taking calls
• Perform basic account maintenance activities
• Meet Quality Assurance Requirements and other key performance metrics

Essential Duties and Responsibilities

* Have a designated and approved in-home workspace

• Have a secondary work place in case your approved home space has technical difficulties
• Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
• Receive inbound calls
• Place outbound follow-up calls
• Answer SMS messages
• Answer questions about the product details, the company, and issues about accounts for the customers

Specific Knowledge, Skills and Abilities

* Excellent interpersonal, written, and oral communication skills

• Ability to type 40 wpm+
• Ability to work on a computer for extended hours as scheduled
• Ability to speak on the phone and send follow-up emails for extended hours as scheduled
• Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• Previous call center experience preferred
• Ability to learn and navigate new software quickly
• Previous telesales experience a plus, but not required
• Fitness industry experience a PLUS!

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Phone Representative, you'll have access to:

• Comprehensive training programs to help you develop your customer service skills
• Opportunities for career advancement and professional growth
• A supportive and inclusive work environment that fosters collaboration and creativity
• A competitive benefits package that includes competitive base wages, group healthcare plan, paid time off, and company training

Work Environment and Company Culture

As a remote in-home Customer Service Phone Representative, you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a supportive and inclusive work environment that fosters growth, creativity, and collaboration. We're passionate about delivering exceptional customer experiences and are committed to helping our employees achieve their full potential.

Compensation, Perks, and Benefits

* Competitive base wages ($12-$15 per hour)

• Group healthcare plan
• Paid time off
• Company training
• Career advancement opportunities
• Fitness reimbursement program to promote health and wellness
• Incentive program to boost your drive and eagerness to do a great job

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to become a part of our dynamic team at arenaflex. Apply for this job