Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care and Customer Experience

At arenaflex, we are committed to providing exceptional patient care and customer experience in a fast-paced and dynamic environment. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering a distinctive and delightful customer experience, while ensuring the highest level of patient care and safety. If you are passionate about delivering exceptional service, working in a team environment, and staying up-to-date with the latest developments in healthcare and pharmacy, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional patient care. Our team of dedicated professionals is committed to delivering a distinctive and delightful customer experience, while ensuring the highest level of patient care and safety. We are passionate about staying up-to-date with the latest developments in healthcare and pharmacy, and we are committed to providing ongoing training and development opportunities to our team members.

Key Responsibilities

As an Experienced Pharmacy Customer Service Associate, you will be responsible for:

• Modeling and delivering a distinctive and delightful customer experience, including greeting customers, offering assistance with products and services, and resolving customer issues and answering questions.
• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service.
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience.
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and arenaflex service traits.
• Providing customers with courteous, friendly, fast, and efficient service, recommending items for sale to customers and recommending trade-up and/or companion items.
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested, processing voids, returns, rain checks, refunds, and exchanges as needed.
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records, checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader.
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to arenaflex policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Strictly adhering to arenaflex policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager.
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals, maintaining knowledge of arenaflex asset protection techniques, and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs.
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise, completing resets and revisions as directed.
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves), for consumable items, assisting in stock rotation, using the first in, first out method and restock outs.
• Having working knowledge of store systems and store equipment.
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
• Assuming web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complying with all arenaflex policies and procedures; maintaining respectful relationships with coworkers.
• Completing special assignments and other tasks as assigned.

Essential Qualifications

* High school diploma or equivalent required; pharmacy technician certification (PTCB) or state required certification/registration preferred.

• 1-2 years of experience in a pharmacy or retail environment, with a focus on customer service and patient care.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
• Strong knowledge of pharmacy systems and procedures, including Good Faith Dispensing and Quality Improvement Program.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Preferred Qualifications

* 2-3 years of experience in a pharmacy or retail environment, with a focus on customer service and patient care.

• Experience with pharmacy systems and procedures, including Good Faith Dispensing and Quality Improvement Program.
• Strong knowledge of healthcare and pharmacy, including latest news and developments.
• Ability to speak multiple languages, with a focus on serving diverse patient populations.
• Experience with inventory management and asset protection techniques.

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

• Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
• Strong knowledge of pharmacy systems and procedures, including Good Faith Dispensing and Quality Improvement Program.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong knowledge of healthcare and pharmacy, including latest news and developments.
• Ability to speak multiple languages, with a focus on serving diverse patient populations.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing ongoing training and development opportunities to our team members. As an Experienced Pharmacy Customer Service Associate, you will have the opportunity to:

• Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
• Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits.
• Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments.
• Participate in ongoing training and development opportunities, including workshops, webinars, and conferences.
• Collaborate with other team members to share best practices and improve patient care and customer experience.

Work Environment and Company Culture

arenaflex is committed to providing a positive and supportive work environment, with a focus on teamwork and collaboration. As an Experienced Pharmacy Customer Service Associate, you will have the opportunity to work in a fast-paced and dynamic environment, with a high level of autonomy and flexibility. We offer a competitive salary and benefits package, including:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• Ongoing training and development opportunities.
• Collaborative and supportive work environment.
• Flexible scheduling and work-life balance.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• Ongoing training and development opportunities.
• Collaborative and supportive work environment.
• Flexible scheduling and work-life balance.

Conclusion

If you are passionate about delivering exceptional patient care and customer experience, and you are committed to staying up-to-date with the latest developments in healthcare and pharmacy, we encourage you to apply for this exciting opportunity. As an Experienced Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to work in a fast-paced and dynamic environment, with a high level of autonomy and flexibility. We offer a competitive salary and benefits package, including ongoing training and development opportunities, and a collaborative and supportive work environment. Apply today to join our team and start your career with arenaflex! Apply for this job