Experienced Customer Service Assistant – Office Administration and Support

At arenaflex, we're passionate about creating exceptional experiences for our customers, and we're looking for a talented and dedicated Customer Service Assistant to join our team. As a Customer Service Assistant, you'll play a vital role in providing top-notch support to our customers, vendors, and internal teams, ensuring that every interaction is positive, efficient, and effective.

About arenaflex

arenaflex is a leading global manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products. With a rich history of innovation and a commitment to excellence, we're proud to be a trusted partner in the construction and repair industries. Our team is dedicated to bringing beauty and security to the spaces that touch our lives, and we're excited to have you join us on this journey.

Responsibilities and Duties

As a Customer Service Assistant, you'll be responsible for a wide range of administrative and customer-facing tasks, including:

• Reviewing bills of materials and maintaining them in our system
• Answering incoming calls from customers and vendors, providing exceptional service and support
• Processing credits and debits, and maintaining accurate financial records
• Maintaining vendor files and contact information, and ensuring that all necessary documentation is up-to-date
• Providing administrative support to our production supervisors and co-workers, including electronic and physical filing, scanning, copying, and organizing documents
• Entering receivers into our ERP software, and maintaining accurate records
• Maintaining office supply stock levels and keeping the office supply room organized
• Assisting other departments administratively as needed, and performing other general duties as required by management

Knowledge, Skills, Abilities

To succeed in this role, you'll need to possess:

• The ability to read and comprehend basic verbal and written instructions, and read and interpret drawings, blueprints, sketches, instructions, and specifications
• Excellent communication skills, with the ability to communicate effectively with many levels of personnel in various situations and environments
• The ability to work in a team-oriented environment, and be willing to accept and receive frequent training, supervision, and assistance from positions and supervisory personnel
• Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Advanced Excel skills, and proficiency in Microsoft Office Suite products
• SharePoint and Salesforce experience is a plus
• Strong attention to detail and problem-solving skills, with the ability to work efficiently in a fast-paced environment
• Excellent communication skills, customer service skills, and the ability to handle stressful situations

Education and Experience

We're looking for a candidate with:

• A High School Diploma, associate degree preferred
• One (1) year of Administrative Assistant experience is preferred
• Previous experience in manufacturing or warehouse environments is a plus
• Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Excellent communication skills, customer service skills, and the ability to handle stressful situations

What We Offer

At arenaflex, we're committed to investing in our people, and we offer a competitive compensation and benefits package, including:

• Medical and dental benefits
• Generous leave policies
• Retirement program
• Opportunities for career growth and professional development
• A dynamic and supportive work environment

Work Environment and Company Culture

arenaflex is a global organization with a diverse and inclusive culture. We're committed to creating a workplace that's welcoming, respectful, and supportive of all employees. Our team is passionate about delivering exceptional results, and we're looking for someone who shares our values and is eager to contribute to our success.

How to Apply

If you're a motivated and dedicated individual with a passion for customer service and administration, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to meet our next team member!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals' physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

Note

arenaflex does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Apply for this job