Experienced Dispatcher/Customer Service Specialist – Campus Security and Support

At arenaflex, we are committed to providing a safe and welcoming environment for our students, faculty, staff, and visitors. As a key member of our campus security team, the Dispatcher/Customer Service Specialist plays a vital role in ensuring the well-being and satisfaction of our community. If you are a customer-focused individual with excellent communication skills and a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.

Job Summary

We are seeking an experienced Dispatcher/Customer Service Specialist to join our team at arenaflex. As a Dispatcher/Customer Service Specialist, you will be responsible for answering multiple phone lines, dispatching security and police officers to calls for service, responding to walk-in traffic, and performing various clerical tasks as needed. You will work closely with our campus community to provide excellent customer service, resolve issues, and ensure a safe and secure environment.

Key Responsibilities

* Answer incoming calls for crimes, traffic crashes, medical emergencies, and routine calls for service on campus, and dispatch calls to officers as appropriate.

• Provide excellent customer-related services to students, faculty, staff, and visitors, including greeting guests, answering phones, processing monetary transactions, and interacting with customers on a daily basis.
• Conduct background checks and fingerprinting services for students, faculty, and staff.
• Create ID cards for students, faculty, and the public.
• Provide directions, parking information, and other assistance to students, faculty, staff, and visitors.
• May assist with the patrolling of campus and other college-owned property on foot, bike, cart, and/or motor vehicles.
• May assist with unlocking and securing buildings, rooms, and facilities as directed.
• Interact positively with campus community members on a daily basis and assist members in identifying potential safety and/or criminal problems.
• Watch for and report irregularities, such as security breaches, facility and safety hazards, and emergency situations; contact emergency responders as required.
• Remain alert for the presence of unauthorized persons; approach suspicious persons and/or notify police as appropriate.
• Maintain security controls for issued College keys; safeguard and control issued College equipment.
• Prepare routine, standardized reports and ensure that activity logs are maintained and updated accurately.

Essential Qualifications

* At least one year of experience involving substantial public contact.

• No criminal record.
• Ability to type at least 30 WPM.
• Familiarity with computer systems.

Preferred Qualifications

* Experience working in a customer-facing role, preferably in a security or law enforcement setting.

• Knowledge of Microsoft Office Suite.
• General knowledge of all campus and learning centers (developed after hiring).
• Excellent oral and written communication skills.
• Excellent listening skills, able to relate to and gain the confidence and cooperation of the members of the greater College community.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Possess excellent time management skills.
• Capability to make educated, quick decisions.
• Requires good judgment to analyze situations accurately and adopt an effective course of action in a timely manner.
• Ability to handle confidential and sensitive situations with tact and diplomacy, and act calmly and rationally in an emergency.

Skills and Competencies

* Microsoft Office Suite.

• Excellent oral and written communication skills.
• Excellent listening skills, able to relate to and gain the confidence and cooperation of the members of the greater College community.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Possess excellent time management skills.
• Capability to make educated, quick decisions.
• Requires good judgment to analyze situations accurately and adopt an effective course of action in a timely manner.
• Ability to handle confidential and sensitive situations with tact and diplomacy, and act calmly and rationally in an emergency.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Dispatcher/Customer Service Specialist, you will have the opportunity to:

• Develop your skills and knowledge in customer service, security, and law enforcement.
• Work closely with our campus community to provide exceptional service and support.
• Participate in training and professional development programs to enhance your skills and knowledge.
• Collaborate with our security team to ensure a safe and secure environment for our community.

Work Environment and Company Culture

At arenaflex, we value a positive and inclusive work environment. As a Dispatcher/Customer Service Specialist, you will work in a fast-paced and dynamic environment, interacting with students, faculty, staff, and visitors on a daily basis. You will be part of a team that is committed to providing exceptional service and support to our campus community.

Compensation, Perks, and Benefits

* Competitive hourly rate: $15.38.

• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement plan with employer matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and career growth.

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills and a passion for providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.

Contact Us

If you have any questions or would like more information about this opportunity, please contact our Human Resources department at [insert contact information]. Apply for this job