Experienced Customer Service and Sales Representative – Work from Home Opportunity at arenaflex

Job Summary:

Join arenaflex, a global leader in communications and technology, as a Customer Service and Sales Representative in our Work from Home program. As a key member of our team, you will be the voice of arenaflex, creating meaningful connections with customers and driving sales growth. With a competitive salary, comprehensive benefits package, and opportunities for career growth, this role is perfect for those who thrive in a fast-paced, customer-centric environment.

About arenaflex:

arenaflex is a leading provider of innovative communication and technology solutions. Our mission is to empower customers to connect with what matters most, and we're committed to delivering exceptional customer experiences. As a Work from Home Representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.

Responsibilities:

As a Customer Service and Sales Representative, you'll be responsible for:

• Providing exceptional customer service through thoughtful listening, product knowledge, and personalized recommendations
• Addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing, and adjustments
• Utilizing creative problem-solving skills to address complex customer questions and concerns
• Navigating multiple tools and systems to update customer accounts and maintain records
• Meeting monthly sales goals and delivering an outstanding customer experience
• Engaging with Tier 3 support, third-party vendors, and suppliers to address issues and provide customer resolution
• Handling wireless local number portability, relocations, combined bill support, after-hours inquiries, and pre-paid service
• Troubleshooting and resolving various customer-impacting issues, including voice and data issues that span multiple networks and elements
• Getting customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications

What You Can Expect:

* Competitive pay starting between $16.20 to $18.87 per hour

• Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations
• Paid training completed from home and additional resources to support you
• Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
• Employee Discounts of up to 50% off on:

+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories + arenaflex Internet (Fiber where available) + arenaflex phone and arenaflex wireless home phone

Requirements:

* Call center or customer service experience

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required
• Work from Home Requirements:

+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

What We're Looking For:

* A customer-centric approach with a passion for delivering exceptional service

• Strong communication and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Flexibility to adapt to changing priorities and schedules
• Willingness to learn and grow with arenaflex

Career Growth Opportunities:

As a Customer Service and Sales Representative at arenaflex, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a career at arenaflex, the possibilities are limitless. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!

Work Environment and Company Culture:

arenaflex is committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join us. As a Work from Home Representative, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic team that's dedicated to delivering exceptional customer experiences.

Compensation and Benefits:

arenaflex offers a competitive salary, comprehensive benefits package, and opportunities for career growth. Our benefits include:

• Medical/dental coverage
• 401(k) plan
• Tuition reimbursement
• Paid time off
• Employee Discounts of up to 50% off on eligible arenaflex products and services

How to Apply:

If you're a motivated and customer-centric individual who's passionate about delivering exceptional service, we'd love to hear from you! Apply now to join our Work from Home team as a Customer Service and Sales Representative at arenaflex. Apply Job! Apply for this job