Experienced Customer Service Representative II – OTC Livewell and Health Plans at arenaflex

Join arenaflex, a leading medical supply manufacturer and distributor, in a dynamic role that combines customer service expertise with a passion for healthcare. As an Experienced Customer Service Representative II, you will be the face of arenaflex, providing exceptional support to customers and plan members while working in a fully remote environment.

About arenaflex

arenaflex is a medical supply manufacturer and distributor with over 34,000 employees working in 125+ countries. With a strong commitment to innovation, customer satisfaction, and employee growth, arenaflex is a leader in the healthcare industry. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected.

Job Summary

As an Experienced Customer Service Representative II, you will work under direct supervision to provide customer service support to customers and plan members. This role requires a strong customer service background, excellent communication skills, and the ability to work in a fast-paced environment. You will be responsible for responding to routine and complex customer service inquiries, maintaining accurate records, and ensuring timely order fulfillment.

Key Responsibilities

* Respond to routine and some non-routine customer service inquiries and problems via telephone, email, or chat.

• Maintain accurate records of customer interactions, including notes and follow-up actions.
• Place orders, track shipments, and ensure timely order fulfillment.
• Follow up with customers as needed to clarify orders or resolve issues.
• Enter data from customer service interactions, including account numbers and rush order needs.
• Review customer service needs and refer to other service departments for follow-up as needed.
• Collaborate with internal teams to resolve customer issues and improve service quality.
• Meet quality standards for customer service, including response times and resolution rates.
• Participate in ongoing training and development to improve customer service skills and knowledge.

Minimum Qualifications

* High school diploma or equivalent.

• At least 1 year of experience working in customer service or 1 year of Medline Customer Service Rep I experience.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Basic computer skills, including Microsoft Office and customer relationship management (CRM) software.

Preferred Qualifications

* Bilingual Spanish speakers are preferred.

• Experience working in a healthcare or medical supply industry.
• Knowledge of customer service software and systems.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.

Benefits

arenaflex is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes:

• Health and well-being benefits, including medical, dental, and vision insurance.
• Financial fitness benefits, including 401(k) matching and employee stock purchase plan (ESPP).
• Career development benefits, including training and education assistance.
• Paid time off, including vacation, sick leave, and holidays.
• Employee Assistance Program (EAP) and Employee Resource Groups (ERG).

Diversity, Equity, and Inclusion

arenaflex is committed to building a more diverse and inclusive company, one that recognizes, values, and respects the differences we all bring to the workplace. We strive to create a workplace where everyone feels valued and respected, and we empower people to share their best ideas.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.

Why Join arenaflex?

* Accelerate your career in healthcare with a leading medical supply manufacturer and distributor.

• Work in a dynamic and fast-paced environment with opportunities for growth and development.
• Collaborate with a diverse and inclusive team that values creativity and innovation.
• Enjoy competitive benefits and a variety of choices to best meet your needs.
• Make a difference in the lives of customers and plan members by providing exceptional customer service.

How to Apply

If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please introduce yourself to our recruiters, and we will get in touch if there is a role that seems like a good match. Apply for this job