Experienced Customer Service Representative – Stamford, Connecticut

Join arenaflex, the largest manufacturer of tile and natural stone in the United States, and embark on a career journey that will leave a lasting impact. As a subsidiary of arenaflex, Dal-Tile has built a reputation for excellence, driven by a close-knit team of dedicated professionals who share a passion for delivering exceptional results. In return for their hard work, we foster a family-friendly work environment, prioritize promoting from within, and offer unique benefits that extend far beyond the standard medical and dental packages. If you're eager to stand out in your career and make a meaningful difference, explore the opportunities available at arenaflex.

About arenaflex

arenaflex is a leading manufacturer of tile and natural stone, renowned for its commitment to innovation, quality, and customer satisfaction. Our team of experts is dedicated to pushing the boundaries of what's possible, and we're always on the lookout for talented individuals who share our vision. As a customer-centric organization, we believe that every employee deserves a productive life outside of work, and we're committed to supporting our people every step of the way.

Job Summary

We're seeking an exceptional Customer Service Representative to join our team in Stamford, Connecticut. As a key member of our customer service team, you'll be responsible for providing a high level of service and support to our customers, ensuring effective and efficient coordination between arenaflex and its customers. If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide customer account management, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.

• Provide customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
• Key in orders, process faxes, and prepare reports.
• Interface with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Respond to customer needs.
• Participate in special projects and perform additional duties as required.

Essential Qualifications

* High School Diploma or GED equivalency required.

• 2 or more years of call center or customer service experience.
• Focus on customer account management preferred.

Preferred Qualifications

* Bachelor's degree in a related field (e.g., business, communications, or marketing).

• Experience with CRM software and other customer service tools.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.

Skills and Competencies

* Strong customer service skills, with a focus on delivering exceptional results.

• Ability to work in a fast-paced call center environment.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Strong attention to detail and organizational skills.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our people and providing opportunities for growth and development. As a Customer Service Representative, you'll have access to a range of training programs, including:

• Comprehensive onboarding program to ensure a smooth transition into the role.
• Ongoing training and development opportunities to enhance your skills and knowledge.
• Career advancement opportunities within the company.
• Access to a range of benefits, including company-sponsored training programs and tuition reimbursement.

Work Environment and Company Culture

Our Stamford, Connecticut office is a dynamic and supportive work environment, where you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional results. As a customer-centric organization, we prioritize building strong relationships with our customers and colleagues, and we're committed to fostering a culture of creativity, innovation, and growth.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Competitive base pay rates, ranging from $23.41 to $35.04 per hour.
• Commission earnings, incentive compensation, and discretionary bonuses.
• Company-sponsored benefit programs, including medical, dental, and vision insurance.
• 401(k) matching program.
• Employee purchase discount.
• Tuition reimbursement.
• Paid time off and holidays.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to creating an inclusive workplace that values diversity and promotes equal opportunities for all employees. We're proud to be a proud supporter of our U.S. military, veterans, and their families, and we strongly encourage active military, transitioning service members, and veterans to apply.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job